Storage Technical Support Engineer (Spanish & English)
Sofia, Bulgaria
Careers in Europe
Basic relocation package
About Careers in Europe
Careers in Europe wants to offer the best international recruitment for jobs in Europe in (multilingual) customer service & helpdesk, finance, IT and engineering. Our recruitment and staffing services are aimed at providing the right match at the right moment. Because bottom line, that's what recruitment is all about.
We will optimize European recruitment and staffing. Search engine optimized job board, relevant content and personal support for both recruiters and job seekers. Combining the best features of job board and recruitment agency to provide (cost)effective, flexible and innovative recruitment solutions, contingency or retainer.
Position
The team will be responsible for diagnosing and troubleshooting hardware and software problems with storage systems, multi-system/ multi-network interoperability issues. Our client will provide full initial technical product and process training, required for the specific job role.
- Manage resolution of technical issues for a distinct set of clients and also build high level of client trust
- Analyze customer problems to find the best technical solutions
- Able to prioritize tasks and to involve other teams when needed by following the escalation procedures
- Responsible also to document all cases and resolutions in order to create good knowledge base
Your qualification
- Very good command of Spanish
- Very good command of English
- Good knowledge in computer technologies and networking
Will be a plus
- Technical support experience in enterprise environments
- IT related Certification (Microsoft, Cisco, CompTIA, others)
- Understanding of SAN & NAS hardware and protocols
Standard working hours – Monday-Friday
What we offer
- A good an fast-paced work environment
- Competitive salary and bonus based on the account performance
- Excellent social benefits package
- Provides you a great training
- Promote-from-within advancement opportunities
- Employee recognition programs
- Team Building and social activities, participation in voluntary work, charity causes, etc.
- Support you with a Buddy system and with a relocation package
- Good office location
Additional details
Communication and all issues related to the position are curated by Careers in Europe.