Senior Data Scientist

About Deliveroo

Deliveroo is passionate about food and bringing people evermore choice. There are amazing restaurants everywhere that we believe everyone should have access to.

But Deliveroo’s mission is not only to make sure that the restaurants in your area are available to you when and where you want them - we want to go further and bring new restaurants to your area so you have even more choice of amazing food.

Position

The central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover twelve markets across Europe, the Middle East and APAC.

We are looking for a data scientist from an algorithms background, to build intelligent decision making machines, primarily to work with the Global Workforce Management & Planning team to help develop and implement resource planning methodologies in order to drive efficiencies and bring a consistency of approach to all markets. You will have a high degree of autonomy and work on some of the most interesting problems at the intersection of riders, consumers, and restaurants relating to customer contacts.

You are someone who knows the fundamentals of machine learning and/or operations research and knows when they should be applied. You are a keen problem solver, able to think deeply about a business problem and devise a well-thought-out and pragmatic algorithmic solution. And you get satisfaction from working with non-technical stakeholders and seeing your algorithms shipped and driving measurable impact to the business.

Your qualification

• Ability to produce accurate workload forecasts accounting for trends and seasonality in contact rates and order volumes
• Ability to produce simulations and what-if scenarios to assist with business cases and provide headcount and cost projections to support managerial decision making
• Strong foundation in fundamentals of machine learning and/or operations research
• Significant experience building intelligent decision making machines from scratch in industry, designing and building MVPs that quickly get results
• Proficient in exploratory data analysis, model/algorithm selection, model pipeline development
• Ability to see the bigger picture and understand how your insights are aligned with the direction the business is heading in. You should also be proactive in gathering input from relevant stakeholders to enhance the accuracy and relevance of analysis you produce
• Comfortable working in a fast-moving environment with changing requirements
• Experience creating strong relationships with customer care operations and support teams and finance managers
• Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff
   

It's a bonus if you have:

• Experience using a Workforce Management system in an administrative role within a customer care environment
• Experience deploying models to production and experiment monitoring
• Experience mentoring junior colleagues

What we offer

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.