Product Designer Discovery Web/ App

About bol.com

Bol.com is the largest online retailer in the Netherlands and Belgium.

Position

How do you make our customers happy?

Given the immense amount of customer/partner matches and rapidly evolving customer and partner preferences, it is imperative that we continuously improve and/or innovate the user experience. Some customers know exactly what they are looking for (those trendy black sneakers, size 44), others like to browse or swipe around. It’s up to you to help those customers discover the myriad of possibilities, transforming shopping at bol.com from a largely functional to a truly inspiring experience.

What you get

Working at bol.com is challenging and therefore you get something in return. Besides salary, you will also get:

• A yearly bonus
• The opportunity to work broad
• A flexible work culture
• Holiday allowance
• Holiday entitlement of 29 days
• Travel allowance
• A place where you can be 100% you
• Group insurance and more!

We warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com! 

What you will do as a Product Designer Discover

You will focus on enhancing the web shop and the bol.com app experience, identifying and acting upon the biggest customer needs and frustrations within your product domain. You will take the lead in designing a unique, personalized customer experience, based on visually appealing, highly intuitive features, and supported by data science applications. By experimenting you make the customer experience a little better each day. To achieve that ambition, you work closely with our Product Manager, Product Owners, fellow Designers, Business Analysts and Engineers from multiple teams.

You get energized by contributing to our ‘design community’ and have plenty of ideas to elevate the community’s impact. You teach colleagues from other disciplines the tricks of the ‘design thinking’ trade and stimulate them to put the customer perspective first. Knowing how to commit and engage a variety of stakeholders is key. If you decide to apply (we hope you do), we’ll ask for your portfolio. Share something you’re proud of!

Job specs

• You'll take the lead in product discovery, set up customer research and make sure customer insights are top of mind for everyone
• You ensure customer and data insights are main triggers for improvements
• You know the market developments: 'what's happening at the competition?'
• You will work with the Product Manager, teams and stakeholders to develop the vision and strategy for the Discover product
• You will contribute to the success of product innovation teams by developing visual concepts
• You will collaborate with other product designers and accelerate development of the design community. For example by aligning product visions, and by creating and implementing design principles
• You are a challenger who initiates product discussions and inspires others

3 reasons why this is (not) for you

• Yes, if you have 7+ years of experience as a Product or UX/IX designer, and know how to manage complex projects (your portfolio demonstrates how you approach processes)
• Yes, if you are customer focused and can lay out a strategic vision with clear goals
• Yes, if your portfolio wows us with impressive visual app designs This is where you’ll work
• No, if you believe in first time right designs #iterative-design--is-a-hoax
• No, if you prefer to focus fully on the job at hand, and don’t want to contribute to a strategic design vision
• No, if you prefer to work alone and never weigh anyone’s opinion when designing

This is where you'll work

You are a member of Marketing & Shopping Technologies, the innovation department that optimizes the entire customer journey – from the first point of contact (on site or in the app) until the checkout experience. Discover is a new product for bol.com. There is no backlog with fleshed-out plans, so it’s largely up to you to decide what deserves our attention. We leverage customer research to determine which initiatives contribute positively to our (customer centric) ambitions. And you play a crucial role! We work multidisciplinary, and consider enabling teams to work autonomously as a key success factor. Roles take precedence over formal positions, trust and responsibility are our guiding principles, and both team and personal development are actively encouraged.

Additional details

About bol.com

For over 13 million people in the Netherlands and Belgium, bol.com is their go-to online shop. On our platform, they can find over 34 million products. These items are not just offered by bol.com but primarily by our 47,000 partners: entrepreneurs who work together with bol.com to reach their customers. Together we aim to create the best online retail tech platform for our customers and partners, giving them a personal and inspiring experience. To achieve that goal we research, innovate, experiment and build. Every day.

To our customers, bol.com might seem just a website, an app and a parcel on their doormat. But at the scale we operate, you may already be imagining: it is much more. It’s about hundreds of different applications, each providing a clear capability. Together they form our tech retail platform. Tech impacts the whole process, from assets on the virtual shelves to items in the shopping baskets, from products in the warehouse to parcels at the front door. Altogether we run millions of lines of code in a modern microservices architecture, all created by our tech professionals. Furthermore, we do not just write code, we also experiment. We research data, and together with other disciplines we are continuously discovering ways to improve our products.