Senior Business Analyst

About Recharge

We are the leading one-stop-shop for branded payments, making online recharge possible for anyone, anywhere at any time — whether you or someone you love needs credit for calling, gaming, entertainment or money. This is your chance to join an ambitious scaleup in a state of rapid growth; we’ll push you to develop yourself and help you create a real impact in your role. Put simply: we could write history together.

We won’t bore you with a corporate spiel about how we might be taking on the world of branded payments (spoiler: we are). 

Instead, we’ll let the numbers speak for themselves: we bring consumers their favourite brands to their fingertips, with over 15,000 products available in every gift card category globally, $70 million in funding (and counting!), 20%+ growth in 2023. 

We also have a revenue target of €75 million in 2024, we're just getting started with 1.1 million app downloads in 2023, we are counting 5.0+ million active customers, a presence in 180 countries and 25 markets, a team of 150+ employees and 40+ nationalities and 1 person missing — you.

We’re on the hunt for the hungriest and most passionate talent out there. If at any point your brain screams “I want in!” while you’re reading this, then consider this the sign you’ve been looking for: we want you too.

Position

We’re looking for a talented Business Analyst to join our Business Intelligence Team reporting to Nicolas Arrivé. You will work on improving our day to day business with a strong focus on our customers and marketing analytics. 

You understand what kind of insights drive the right action. You have great analytical skills and are good at making people understand what needs to get done and why.

The BI team embeds actionable insights into the business teams and drives commercial success (improving sales, margin and/or efficiency). Automation is also at the heart of our business practices when value can be extracted at scale.

What will I do?

As a Senior Business Analyst you will play a vital part in defining our Marketing, customer base and product strategy

You own relationships with Recharge directors and C-level executives, and therefore you are capable of articulating complex analytical or data topics into simple concepts to senior audiences

You can articulate the positive business impact of your recommendations and insights

You perform ad hoc advanced strategic analyses and provide the insights that help Customer, Marketing and Product teams improve the service(s) that Recharge offers and/or improve the commercial value for Recharge and our customers

You are a de-facto code reviewer for the rest of the team for the code base you are the most proficient with

You are proactively making the right trade-off between self-service analytics environments (Tableau reporting) and custom deliverables

For example, we are working on a strategy to keep and nurture our most loyal customer base. We are working on strategies to win back customers who have churned within the previous 12 months. We help the Marketing team in being more efficient with their Marketing spend in acquiring the right customers. We also inform our product and engineering teams in optimising the users experience from discovery to purchases in app and on the web.

Your qualification

• 5+ years experience in an analytics and/or data-science related field (preferably within the e-commerce industry)

• 5+ years experience working with structured and unstructured data-sets as well as data extraction tools such as Hive and/or SQL

• Solid understanding of testing and modelling statistics (R2, p-value, t-test etc…)

• 1+ year experience with statistical software such as R, or coding language: Python

• 5+ years Experience with Data Visualisation tools (like Tableau and Power BI ideally)

• Hands-on experience with setting up test studies: A/B tests, Geo-experimentation and Lift studies

Will be a plus

• Knowledge of analytics platforms, such as Google Analytics

• Advanced knowledge of Customer, Marketing Analytics and modelling such as price elasticity test and formula, Marketing Mix Models, LifeTime Value calculations etc…

• Bachelor’s degree in Business, Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering, Sociology or similar

• Advanced knowledge of Python or R

What we offer

• 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

• Flexible working hours and an office overlooking the Amstel

• Macbook Pro or Windows Laptop

• Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning

• Free healthy breakfast, lunch and snacks by our in-house chef

• Free Dutch classes to help out with daily life in the Netherlands

• Regular parties, celebrations and other events

Additional details

Don’t meet every single requirement? At Recharge we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The process

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you

3. First interview: You’ll meet with your future line manager (either in person or online) to talk about you, our culture and whether you're a fit for the job

4. Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the Management Team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.