Systems Reliability Engineer - Technical Support

About Nutanix

Nutanix was founded with a bold vision: to make managing IT infrastructure so simple that it becomes invisible. It all started with bringing together compute, storage, networking, and virtualization in one invisible stack. And now? We’re making clouds invisible too.

Today, our industry-leading Enterprise Cloud platform is enabling thousands of companies to run their apps and workloads with unparalleled performance in whichever cloud makes sense—private, public, or edge—knowing it’s working seamlessly with minimal intervention.

Position

Nutanix is seeking well-rounded Technical Support Engineers to assist our fast-growing customer base. You will remotely support our hybrid-cloud solution and be the champion for Nutanix by providing an over the top support experience to our customers.

We drive the success of our customers through passion and teamwork, ensuring quick response times, and unparalleled customer satisfaction. Our diverse, multicultural team of top-notch engineers from leading virtualization, compute, and networking companies, acts as our customers’ champions, working closely with Engineering, Field, and Sales teams.

Responsibilities

• Remotely troubleshoot, debug, and diagnose customer issues
• Interact directly with our Engineering team to drive product improvements based on feedback from customers and field implementations
• Develop and contribute to internal and external Knowledge Bases
• Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem
• Improve the serviceability of the product by testing new features
• Coach and mentor new and junior support engineers
• Be a champion for our customers

Your qualification

• 5+ year experience in troubleshooting and debugging complex issues, preferably on Virtualization, Networking, Linux or cloud technologies 
• Spoken and written English skills
• French & Italian speaking skills are preferred
• Candidates should have the legal rights to work in the Netherlands 
• Customer First mindset
• Passion and ability to learn new things

Will be a plus

• Hypervisor knowledge such as ESXi, Hyper-V, XenServer and KVM
• Experience troubleshooting backend applications such as Active Directory, VDI management (Citrix, VMware), databases and backup solutions 
• In-depth understanding of TCP/IP protocol stack, packet analysis as well as the ability to troubleshoot connectivity issues
• Knowledge of different Operating Systems, such as Linux and Windows
• Solid knowledge of storage protocols such as NFS, iSCSI and SMB
• Understanding of container technologies, such as Docker and Kubernetes
• Experience with public cloud providers such as AWS, Azure and GCP
• Scripting, programming or API knowledge
• Proficiency in one or more additional languages besides English

What we offer

You will have the opportunity to be part of an amazing international and diverse team while developing your career at the leading Hyper-Converged technology company in a highly collaborative environment.
Our world-class benefits package includes, between others:

• A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan
• A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance
• Access to Internal and external training with industry certifications, such as Microsoft and VMware