Support & Deployment Engineer

About Bright Computing

Bright Computing provides comprehensive software solutions for provisioning and managing HPC clusters, Hadoop clusters, and OpenStack private clouds. Bright Computing`s software and services are sold around the world, both directly and through our extensive network of reseller partners.The company head office is located in USA, California and the Europe head office is located in the Netherlands, Amsterdam. Nvidia, Intel, Syracuse University and many others are among their clients.

Position

We have a position available for a support & deployment engineer. In this role, you will provide support to our customers for our Linux-based cluster management software product. You will be responsible for ensuring that customers get the help that they require in managing their clusters. A significant part of your job will be to work with the development team to get the right information and to escalate support tickets to subject-matter experts. You may also need to travel to customer sites (mostly EMEA region, but also some travel to North America and Asia Pacific regions may be required) to conduct deployments of our software and integrate a cluster in the local infrastructure. You will also be responsible for providing training to customers and local partners.

There will be ample opportunity to develop your skills and to take initiative. You will have the opportunity to work with the latest hardware (e.g. GPUs, Xeon Phi and high-speed interconnects such as InfiniBand, Omni Path and 40 Gig-E) and software technologies such as parallel filesystems (e.g. Lustre, GPFS, BeeGFS), Hadoop, Spark, OpenStack, Docker, Kubernetes, Puppet, Open vSwitch and Ceph.

Your qualification

Customer support

• You have excellent research skills and enjoy assisting customers to achieve their goals 
• Your written and verbal skills are excellent and you have experience in a customer-facing role
• You are eager to learn and become intimately familiar with the details of our software products 

Linux

• You should be familiar with the Linux operating system
• You are familiar with the most common software that is part of a typical Linux installation 

General Skill

• You are flexible, reliable, can take initiative, can deal with responsibility, and have a "can do" mentality
• Bachelor's degree or comparable relevant work experience 
• At least 2 years of experience as a Support/Deployment Engineer

Will be a plus

Expertise in high performance computing and system administration.

Additional details

Communication and all issues related to the position are curated by the recruitment partner of Bright Computing.