Senior Product Manager

About Wallapop

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. 

Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.

Backed by top investors such as Accel, Insight Partners & Naver Corp we bring our total valuation to 806 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.

Position

At Wallapop, we are dedicated to creating a safe and secure environment for our users. Our Trust & Safety team is at the forefront of protecting user interests, ensuring platform integrity, and fostering a community built on trust. We are looking for a Senior Product Manager with a strong technical background to lead innovative projects within this critical domain.

As a Senior Product Manager in the Trust & Safety team, you will be responsible for developing and executing product strategies that enhance user safety, identity and transactional security. This role requires a blend of technical expertise, product vision, and leadership skills to drive initiatives that address challenges in a dynamic digital environment, by working in a cross functional team partnering daily with our software engineers, designers, data scientists and stakeholders like marketing, operations, logistics and customer service. 

What You Will Do 

• Define and execute the product roadmap for Trust & Safety, prioritizing initiatives based on impact, user needs, and company objectives
• Collaborate with engineering, data science, product design and operations teams to develop and launch products that protect users and ensure platform integrity
• Ensure product quality standards across all devices/platforms, and use cases that are applicable to the products
• Analyze trends in online safety, abuse, and security threats to inform product development
• Engage with users, stakeholders, and external partners to gather insights and feedback that guide product improvement
• Lead cross-functional teams through the product lifecycle, from ideation to launch, ensuring timely delivery of high-quality solutions
• Monitor product performance and user feedback to continuously refine and enhance Trust & Safety services
• Stay ahead of technological advancements and regulatory changes that impact Trust & Safety, incorporating and advocating to other teams best practices

Your qualification

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
• 7+ years of product management experience, with a proven track record in Trust & Safety, security, or related fields
• Strong technical acumen, with the ability to engage effectively with engineers and understand complex technical systems
• Excellent problem-solving, strategic thinking, and analytical capabilities
• Demonstrated experience in leading cross-functional teams to successfully deliver product initiatives
• Deep understanding of machine learning concepts and methodologies and be able to effectively communicate and align product goals with data-driven insights
• Experience in leading the development of ML-based product features highly desired
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Experience with data-driven decision making and familiarity with data analysis tools and methodologies
• Passion for creating safe online environments and a deep understanding of the challenges in Trust & Safety
• Proficiency in English a must & spanish a plus

Will be a plus

• Experience in Trust & Safety

What we offer

• Competitive phantom shares package for all employees
• Generous individual learning budget of 2k per year
• Group and individual English, Catalan & Spanish lessons as part of our working day
• Private Health Insurance with Cigna
• Flexible working hours + short Fridays
• Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
• Gym & Wellness plan, including physiotherapist in the office
• Generous referral Program & Charity Donation
• Bonus for weddings & newborns
• Wallapop Renta (Tax income support)
• Monthly plan for free shipping, bumps & home-pick-up on our services
• Workiversary Gifts and Birthday Surprises
• Contribution towards your WIFI in your monthly payroll
• One-off payment based on compensation package to go towards setting up your home office
• Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
• 26 holidays per year
• TOP hardware of your choice (latest Apple or Windows)

Additional details

Do note that all our jobs are Barcelona based. We work in a mostly remote capacity offering great flexibility to our employees, but we believe in the power of getting together regularly in our office. As a first iteration, we expect a 4+ day/month office attendance for which the specifics are decided on a team level.

Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.

We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.

What does the hiring process for this position look like? **Please, note that all interviews take place remotely over hangouts.**

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise for the role.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60-90 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes. 

Final interview- run by the Chief of Product. 

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.