Technical Support Engineer

About REMY Robotics

REMY Robotics is the latest project from Kinetik, a technology investment group with companies at the cutting edge of Electric Vehicles (ARRIVAL), Robofacturing (TRA Robotics) and Autonomous Vehicles (Roborace). Kinetik has offices in London, Los Angeles, and Moscow, while REMY Robotics is located in Barcelona. For REMY Robotics, we have brought together talented specialists in the fields of robotics and machine learning from all over the world.

Position

The role

Our robotics kitchens are fully autonomous and at the moment technical support is carried out by our technical R&D team. As we’re already building and launching new kitchens, we look for engineers that will help us set up support processes for 2-3 kitchens in the beginning with dozens of them in the near future. On a daily basis, you will work closely with our R&D and Operations teams to deliver the best solutions to problems that our kitchen nodes face. You will develop a deep understanding of our robotic kitchen from both the software and hardware sides. You will develop and improve tools, utilities, and documentation based on your learnings in collaboration with the R&D team. Results of your work will feed future technology development.

What success means in this role

• You are able to solve issues as they arise
• You are able to proactively monitor system performance and mitigate any issues before they occur
• You can analyse the most frequent issues and propose a solution for them
• You know how to prioritize requests in the most efficient way for business
• You have good communication skills and can partner with the R&D team on solving the most complex issues

Your qualification

• Experience in building technical support in a software environment
• Experience in setting up systems and processes, building troubleshooting scripts and guidelines
• You know how to document incidents and help the development team to reproduce them
• You have an eye for design and usability in order to improve the user experience of the system
• Analytical and problem-solving attitude
• Bachelor’s / Master’s degree in Engineering
• Excellent project management and communication skills
• Fluent spoken and written English
• A desire to work on something truly world-changing
• A proactive yet humble attitude

What we offer

• You can work from our office in Barcelona or remote
• The beaches, food, vibes, mountains and architecture of Barcelona (if you decide to work from here)
• The chance to work on the next big thing in Food Tech
• Amazing colleagues and a great culture
• Personal growth, innovation and learning every day
• Health insurance for you and your family
• 23-25 paid vacation days (+9 public holidays)
• Return flights home
• Gym subscription
• Relocation assistance