Head of UX

About N26

N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.5 million customers across 24 markets. Our team of over 1000 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

Position

We are looking for a Head of UX to join us in redefining what a modern banking experience looks and feels like.

Join our N26 UX Team of more than 35 UXers, User Researchers and UX Writers all around our offices in Berlin, Barcelona, Vienna and New York!

You will create innovative and desirable experiences by listening and engaging with people, applying design and research methods and strategies to create value, both for users and the business.

Let's build a bank that the world loves to use!

In this role, you will:

• Work together with product management and engineering to ensure the team delivers an impactful and exceptional user experience
• Be part of the UX Leadership team, reporting to the Director of UX and working together with other Heads of UX
• Mentor the team on design and research processes and guide them to high quality design outcomes
• Contribute to strategic decision making with the rest of the product teams 
• Coach all the members of your team and ensure they have a direction set in terms of goals and expected outcomes 
• Support and lead teams by applying your craft: strategic design methods, facilitation, mentorship, user research analysis, efficient design processes 
• Nurture a healthy happy team culture that supports professional growth and innovative work 
• Support the hiring process and be a part of every major decision within the UX team

Your qualification

• You have experience building and leading a small to midsize UX team and managing career journeys in product led organizations 
• You are an advocate for the customer and understand how to connect user research and design decisions with business goals 
• You have experience working within product development teams in agile environments 
• You are a business brain with a strong understanding of product management needs and product metrics 
• You have done research or/and designed excellent digital products and experience in a cross-functional product organisation 
• Excellent communication is in your nature, you know how to get buy in from stakeholders with your ideas on banking in the future

Will be a plus

• Experience integrating user research to digital products
• Being a customer of a digital bank

What we offer

• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running
• Health & Life insurance, personal development budget, Spanish language classes, fitness memberships, childcare services, N26 premium bank card, and your choice of a Mac or Windows laptop
• 24 vacation days per year, with an additional day for each year of service - up to 28 days
• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
• A relocation package with visa support for those who need it