Manager, Product Design

About Lightspeed

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Position

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Product Design Manager in Auckland to lead a talented team working on complex challenges and delivering real impact. Our Inventory Management teams help retailers manage stock, uncover revenue opportunities, and gain insights. You'll support your team’s growth, drive execution, improve design processes, and collaborate with leadership on key initiatives. 

Our designers are all about making the buying experience smoother, using design systems to keep things simple and scalable. As Product Design Manager, you’ll play a key role in supporting your team’s growth and delivering top-notch user experiences across our Retail products, while also collaborating closely with Product and Engineering to help shape how we build and design.

What you’ll be doing:

• Turn complex business goals into clear, actionable design work—often spotting problems before they pop up. You’ll apply strategic thinking to identify the right problems to tackle and the best ways to solve them, while exploring AI and new tech to keep our approach fresh and forward-thinking
• Lead design strategies that are backed by real user insights—both from data and research. Working closely with product managers, you’ll help define the right problems and make sure user needs are prioritised
• Take the lead on evolving our design systems to stay relevant and easy to use. Whether you're building prototypes or helping others do the same, you’ll make sure ideas are clearly communicated and grounded in best practices
• Support your team’s growth through mentoring and clear development paths, while building a positive, high-performing culture. You'll keep projects moving, manage team priorities, and put the right processes in place to help everyone do their best work together

Your qualification

We're looking for a candidate who has experience with the following:

• Prior experience leading design teams, ideally within cross-functional environments
• A strong understanding of how design, technology, and product development evolve and work together
• Hands-on experience designing for B2B products, with a deep understanding of service design and efficient design processes
• Comfortable designing across both digital and physical experiences
• Excellent communicator who can clearly explain design decisions 
• Experienced with Agile, design sprints, and tools like Jira
• Confident using tools like Figma, Miro, and the Google Suite for collaboration and prototyping

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What we offer

You’ll enjoy:

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices 
• Genuine career growth opportunities within a company that's continuously expanding.
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.
• Be part of a team large enough for growth yet agile enough for real impact.
• Work on high-traffic products with a global user base.
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Work remotely from anywhere in the world for up to 60 days per year
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Free LinkedIn Learning license
• Paid Volunteer day
• Premium cover if you sign up for health insurance with Southern Cross
• Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
• Exciting events hosted regularly by our Auckland Culture Club 
• Subsidised public transportation to cover up to 75% of your commuting costs
• Secure, full-time parking facilities
• Brand new office space located in Newmarket (Auckland)
• Dog friendly environment

Additional details

Do you need additional support during an interview?

At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.