Finance Operations Manager

About TransferGo

Real-time, free international money transfer for individuals and SMEs. Best-rated money transfer company on TrustPilot 96%. Trusted by 1m+ customers.

Position

TransferGo is a fast-growing fintech brand, offering online money transfers to over 60 countries across the world with high speeds, low fees and no hassle. We’re a diverse and multilingual bunch of people, working from offices in London, Vilnius, Kaunas, Berlin, Istanbul and Warsaw – and we’re still growing!

At TransferGo, we’re on a mission to make moving money globally as quick and simple as sending a text. Finance Operations play a critical role in shaping the way we process transactions and, to make sure we’re doing that in the best way possible, we’re now looking for a talented Finance Operations Manager to work in our Finance Operations team.

Here’s what you’ll be doing as Finance Operations Manager:

• Leading and motivating the payment operations team to ensure high employee satisfaction and achievement of company’s goals
• Managing all human resource related activities for direct reports and driving employee engagement. Providing coaching and development
• Overseeing daily workflow, schedules, determine work allocations and making employee work assignments
• Ensuring that operational activities are executed and delivered as per the standards set by the procedures and policies
• Leading the recruitment activities as well as regular feedback sessions and performance reviews
• Acting as a senior point of contact for addressing any inquiries and questions related to payment operations
• Overseeing policies and procedures for operational efficiency
• Playing a significant role in long-term planning, including an initiative geared toward operational excellence
• Providing cross-functional leadership to develop and improve operational systems, processes and policies to achieve operational KPIs and OKRs
• Performing operational analysis to support Operations and positively influence business decisions
• Assisting in maintaining and implementing new tools and services to achieve operational efficiency

Your qualification

• Knowledge and experience in operations management and/or effectiveness
• Demonstrated leadership in managing people, major projects or initiatives
• Excellent interpersonal skills, open to direction, with a collaborative work style and commitment to get the job done
• Flexibility to handle the growth and demands of a fast paced environment
• A highly organised, detailed and process-oriented person that can develop and hold to specific project plans and timelines
• Ability to work independently and make judgement-based decisions with a good sense for when escalation and additional communication may be necessary
• An independent self-starter willing to think outside of the box and influence change, and to be proactive in implementing process improvements
• A strong customer centric approach and motivation to deliver excellent service
• Fluent and effective oral and written English communication skills

What we offer

• Being part of extremely exciting and growing Fintech startup community
• Competitive salary package
• Private health insurance (after 6 months of employment)
• Unlimited paid holiday
• Relocation support and assistance
• Flexible working arrangements
• Opportunity to learn with a company that is rapidly growing along with a guaranteed training budget
• Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings, fun budget and events).

Monthly salary from 2100 € to 3000 € (gross) depending on the level of experience.