Customer Support Specialist

About TransferGo

Real-time, free international money transfer for individuals and SMEs. Best-rated money transfer company on TrustPilot 96%. Trusted by 1m+ customers.

Position

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 9 languages and consist of more than 50 very dynamic, super-friendly and passionate individuals.

At the moment we are looking for a highly motivated and bright English speaker to join our wonderful Customer Support Team in Vilnius, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Here’s what you’ll be doing as Customer Support Specialist:

• Ensure excellent customer experience
• Deal effectively with inbound and outbound phone calls
• Deal effectively with emails, live chat and offline tasks
• Communicate with customers regarding additional documents
• Adhere to compliance requirements

Your qualification

• Excellent verbal, written & listening skills in English
• Passion for excellent customer experience
• Ability to master customer interactions, handle complaints and keep calm in stressful situations
• Ability to multi-task and take responsibility & ownership in challenging situations
• Strong attention to detail
• Ability to work effectively in a team: a friendly, empathic and solution-oriented person
• Flexibility to work in different shifts, according to business needs

What we offer

• Being part of extremely exciting and growing Fintech startup community
• Competitive salary package
• Private health insurance (after 6 months of employment)
• Unlimited paid holiday
• Relocation support and assistance
• Flexible working arrangements
• Opportunity to learn with a company that is rapidly growing along with a guaranteed training budget
• Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings, fun budget and events).

Monthly salary from 1100 € to 1500 € (gross) depending on the level of experience.