Senior Product Manager - AI Agent

About ZEALS

Are you looking

• To make meaningful changes at the fastest-growing tech company in Japan?
• For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
• For a place where things are not just fast - but they happen now? 

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously. 

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

Position

As a Senior Product Manager

As a Senior PM on the AI Agent team, you will play a key role in delivering an AI-driven platform and leading the development of AI Agents.

Your typical day with us will involve leading frontend, backend, and AI/ML engineering teams to deliver a multi-Agent AI platform. You’ll be working closely with business teams and customers to understand how AI can be utilized to address key pain points and deliver excellent user experiences in commerce. Additionally, you will be responsible for setting the vision for our AI Agent system, defining AI applications, and driving the delivery of AI tools from conception to launch. Lastly, you will be partnering closely with Analysts and Data Engineers to utilize data to power AI-driven insights. Japanese proficiency is highly preferred to excel in this role. 

Your Typical Day With Us:

• Drive the development and scaling of a multi-Agent AI platform
• Collaborate with engineering, product, and business teams to prioritize features, resolve technical challenges, and meet business objectives
• Define API requirements and manage dependencies with other product and engineering teams
• Partner with Data Engineering teams to design and optimize data pipelines for AI ingestion and development of AI-powered insights
• Establish a clear technical vision for a multi-Agent platform, including democratization of AI, acceleration of utilization of AI, applications of AI, and AI orchestration logic
• Lead cross-functional meetings to align development initiatives with product and business targets.
• Monitor and resolve technical issues in message processing, ensuring high system performance and reliability.
• Act as a bridge between business and engineering teams, translating complex technical requirements into actionable development plans.
• Stay updated with the latest trends in AI and systems design

Your qualification

• Native or business proficiency in English.
• 4-5 years of experience in product management, ideally with some experience with AI
• Proven ability to manage complex technical projects, from ideation to launch.
• Strong understanding of AI and software development
• Familiarity with data engineering
• Excellent communication and stakeholder management skills, with experience working across cross-functional teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Business proficiency in Japanese language (preferred).

What Makes You Stand Out:

• Hands-on experience with AI, backend technologies, and APIs
• Prior experience in product management in Japan
• Strong knowledge of system design, scalability, and distributed systems
• Experience working in a startup environment, driving technical innovation and growth
• Familiarity with Japanese business culture and ability to communicate effectively with Japanese stakeholders

What we offer

We're obsessed with bringing hospitality to everyone – whether it's our customers or you! You’re an individual with unique needs, and while we may not have ping-pong tables or all-you-can-drink espresso bars to offer, we promise you a once-in-a-lifetime experience and co-workers you’ll be proud to brag about to your friends, family, or anyone you meet the next time you go out! As an employer, we're ready to roll up our sleeves and change the status quo if it means making your experience better.

• Salary Range : competitive
• Performance review: twice a year
• Holidays: 10 days of annual leave in the first year, weekends off, national holidays, summer and winter breaks, and 5 refreshment leave days per year.
• Visa support: We sponsor visas for the right candidates.
• Flexible working: Highly flexible, remote-first organization (in Japan), Interim work from overseas
• Housing allowance (within 1.5KM away from office)
• Club activity allowance
• Team building allowance and Lunch allowance
• Zeals Bar (bi-monthly free flow beer party)

Additional details

Don’t just take our word for it

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleagues!

Our Tech Stack

• Backend Languages: Go, Python, Elixir
• Frontend Languages: HTML, CSS, JavaScript (TypeScript, React.js, Recoil, Zod, Tanstack, etc)
• Mobile Languages: None
• Infrastructure: Google Cloud Platform, GCP Pub/Sub, Kubernetes, MongoDB, MySQL, Postgres, BigQuery, Elasticsearch, Qdrant
• Configuration management tool: Terraform
• CI/CD: Github Actions, ArgoCD, CircleCI
• Monitoring: Grafana, GCP Cloud Monitoring, GCP Logging, GCP Cloud Trace, Opsgenie
• Data: BigQuery, Parquet, Spark, Scala, Python, dbt
• Knowledge Tools: Confluence
• Other: GitHub / Slack / Jira
• Process: Scrum
• Prompt Layer, VS Codec