Engineering Manager, Site Reliability

About Mercari

We believe the world needs a place where people can exchange their loved goods. That’s why we built Mercari—to connect people who want to buy and sell things of emotional value through their mobile phones. Mercari has grown to become a leading community-powered marketplace that brings together millions of people every day.

Mercari Dev Meetups

Position

Our Mission

Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since our founding in 2013, we are now transforming from a startup into a global player. While this transformation brings its own specific set of challenges, we believe that solving them one after another will allow us to fully achieve our mission. Are you interested in working together to take on these exciting challenges?

Our Culture

Mercari’s culture has been central to the company since our founding, with the three core values of Go Bold, All for One, and Be a Pro. In addition, the “Trust & Openness” value was introduced to embody our culture of mutual trust, where information remains transparent and rules are kept to a minimum. Regardless of how big Mercari gets, our culture is essential to achieving our mission and will be promoted throughout our organization.

Position Overview

Work Responsibilities

• We are looking for someone who is committed to solving problems and creating a place where engineers can play more active roles in the company. Mercari's engineering organization has members from a variety of backgrounds. Our managers lead teams with diversified experiences, nationalities, cultures, etc., and are responsible for drawing out the full potential of the teams and individuals, as well as producing greater results. The main components of the role are as follows:
  • Looking for someone who can commit to the goal of maximizing the engineering team’s output
  • This position is a management role with the main purpose of maximizing the Site Reliability Engineering (SRE) team’s output
  • The SRE team builds servers and networks for the Mercari app, automates systems, and handles outages while also developing and operating software to increase system performance, reliability, and scalability
  • SRE engineering managers must work with the team to propose and implement measures to support team members, nurture their professional growth, and expand the team as a whole; and by doing so ensure that the SRE team functions effectively across Mercari as a whole and contributes towards maximizing the output of the company
• Engineering Culture
• Technology Stack

Bold Challenges

• Planning and promoting measures to help the SRE team members fulfill their roles
  • Developing and promoting a long-term vision and roadmap for Mercari’s systems
  • Planning and promoting measures to increase system performance, reliability, and scalability
• Proposing and implementing strategies to solve problems and improve the engineering organization, such as:
  • Proposing and developing new tech projects (projects by the engineering teams) with team members
  • Planning and running internal events (EM Philosophy Talk, Lunch & Learn, etc.) with the aim of sharing knowledge and increasing understanding of the organization
  • Participating in hiring and PR activities to grow the engineering organization
• Maximizing engineering output and encouraging career growth through tasks such as:
  • Handling goal setting and evaluations for engineer growth each quarter, in addition to holding 1-on-1 meetings for regular communication and feedback
  • Assigning projects and roles to engineers, considering future career growth

Your qualification

• Programming ability sufficient to build any applications or middleware necessary to fix bugs or improve system performance and reliability
• Basic understanding of TCP/IP, HTTP, and other network protocols
• Ability to trace and solve technical issues (performance drops, etc.)
• Management experience such as mentoring engineers and working on projects across teams

Preferred Experience

• EDesigning system architecture
• Ability to communicate in English
• Making technical decisions for a team as a tech lead
• Hiring engineers (screening applications, interviewing, direct recruiting, hosting events, etc.)

Screening Criteria

• Possesses extensive technological expertise and desire to learn new technologies
• Capable of understanding project priorities and assigning engineers appropriately
• Capable of understanding individual engineer’s motivations and encouraging both their personal growth and that of the business
• Possesses strong communication ability to solve organizational problems
  *For details, please see this page

Language Requirements

• English or Japanese: Independent (CEFR - B2)
  *For details about CEFR, see here 

What we offer

• Complete health and social insurance
• Incentive program
• Support systems, including those that benefit employee family members
• *See this page for details 

Support

• Relocation Support
• Language learning support
• Translation/interpretation support
  *See this page for details

Additional details

Related Article

• Running a Platform With More Than 16.5 Million Users: The SRE Team’s Ideal EM! #WorkWithMercari

Working Conditions

Employment Status

Full-time

• Probationary period: First 3 months after joining the company. (During this period your contract conditions will be the same as that of a permanent employee.)

Office

Roppongi

• Smoking is prohibited within our offices
• Mercari has introduced a work style policy called “Your Choice.” Each member is free to choose whether they want to work in the office or work fully remote. *Exceptions made for certain kinds of work

Work Hours

• Full flextime (no “core time” or “flex time”)
  *Does not apply to all positions

Holidays

• Two days off per week (as well as national holidays, New Year's break, etc.)
• Paid leave, congratulatory and bereavement leave, relax days, sick leave

Salary

• Annual salary paid in 12 monthly installments (including fixed overtime allowance)
• Based on skills, experience, and abilities
• Reviewed twice a year

Media

Corporate Sites

• Mercari, Inc.
• Merpay, Inc. [Japanese]
• Souzoh, Inc.
• Mercoin, Inc. [Japanese]
• Mercari US

Owned Media

• Mercari Careers
• Mercari Engineering Portal
• Mercan - Introduces the people that make Mercari
• Mercari US Careers
• Mercari US Blog