Software Engineering Manager

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Position

• Collaboratively set a product and technical direction with your team 
• Support an ambitious group of engineers in their career goals. Work with our people ops team to maintain our high performance and high morale
• Be actively involved in hiring and growing our engineering team
• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
• Drive, create and improve operational excellence, quality, security and privacy initiatives within your team and the entire engineering organization
• Help us evolve our culture

Your qualification

• Management experience is a requirement. New managers are grown through our engineering team, so external hires must have hands-on experience of people management 
• If you want to take your career in a management direction but haven’t had the opportunity yet, we’d strongly encourage you to apply for our product engineering role. Career progression is important to us and if management is the path you’d like to take we can help you get there 
• You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working). Our ideal is for every team to be comfortable working across the full stack, delivering new features and capabilities from start to finish 
• The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB
• We’re actively moving to a service-oriented architecture, with new components built using the most appropriate technology. So far that’s largely been in Java on Dropwizard, and recently using Go
• Our iOS application and SDK are developed in Objective-C, while our Android application and SDK are Java. The web integration our customers use is built on React. We have API and integration clients for Ruby, Java and PHP with Go and Node.js coming soon (Python and Perl are community supported at the moment)
• Our infrastructure runs entirely within Amazon Web Services and we make use of many of their services (DynamoDB, SQS, etc.) We like to buy the best tools and services where available but will build our own when we need to -- we use an in-house continuous deployment service and built our own lightweight project management tooling
• You will need to be hands-on technically, comfortable reviewing and writing code. We don’t need you to be the strongest or most productive engineer on the team but your onboarding will involve at least a month working as an engineer on one of our products. We believe this is the best way to get context and build trust before directly managing

What we offer

• Competitive salary and equity in a fast-growing start-up
• Breakfast lunch and dinner every weekday, plus a variety of snack foods 
• Regular compensation reviews - we reward great work!
• Life assurance and comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Generous public transport allowance
• Wellness programme covering gym and other sports activities up to €90 quarterly
• Cycle to work scheme support and secure bike storage
• We also offer generous relocation assistance for certain roles for people joining us from overseas