Product Manager

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Position

Intercom is on a mission to make Internet business more personal. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission as well as product management who wants to lead a world-class team of engineers, designers, and researchers in Dublin. The product you’ll help to build and shape touches millions of users in the business messaging space every single day. Your job will be to help businesses drive customer engagement, deliver better support, and enhance productivity, all while making the experience feel more fun, connected and personal.

Responsibilities

• Understand our business strategy and deliver product that reflects a uniquely Intercom perspective on how to achieve it
• Manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• Deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team
• Collaborate with your team in thinking big, to imagining future solutions that solve these problems
• Scope these solutions to their smallest coherent state to ship to customers as early as you can
• Constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release 
• Own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release
• Motivate a group of committed, smart people to do the best work of their careers

Your qualification

• Multiple years experience in a Product Manager role
• Have a strong design background, be able to think deeply about product design decisions and have an understanding of how to create simple user interfaces
• Be a clear communicator of product decisions and the rationale behind them. Be comfortable in making decisions without consensus. You can help others make decisions by being persuasive
• You have experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts
• You’re entrepreneurial; you don’t need direction; you're self driven 
• You’re organised, not ad hoc
• Be able to easily switch between thinking creatively and analytically
• Have an understanding of the technical architecture of complex web and mobile applications

What we offer

• Competitive salary and equity in a fast-growing start-up
• We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Commuting is a breeze with our generous public transport allowance
• Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• We also offer generous relocation assistance for certain roles for people joining us from overseas