Product Designer

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Official website

Position

You will do meaningful product design work at a fast-growing and highly admired product-driven company that's driving real change in the industry.

Each product designer at Intercom works in a team with a product manager, 3-5 engineers, researcher and analyst. Together they drive their own a part of Intercom, ship solutions to challenging problems and get feedback directly from customers.

We've had designers in key leadership roles, including at the exec level, from the very beginning. This has made design a core foundation of our company's DNA. This means that you'll never have to justify the importance of design.

We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are.

Responsibilities

• Get great design work shipped quickly
• Work end to end: translating customer problems into high-level solutions, designing workflows, detailed interactions, and visual designs
• State clear problems based on research and data, align the team on them
• Explore concepts and narrow to the best solution
• Create simple, elegant solutions to complex interaction problems
• Iterate based on research findings and feedback from your team
• Work closely with engineers as they build and ship solutions

Your qualification

• Experience designing digital products, not just websites
• An appreciation of the entire product development process, from problem solving through to detailed interaction and visual design
• The ability to design systems, not just interface elements or pages
• The ability to create beautiful high-fidelity mockups of your designs using Figma, Sketch, etc.
• The ability to create detailed prototypes using any tool like Framer, Principle, HTML/CSS/JS, etc.
• Excellent communicator of design work and your rationale behind proposals
• Excellent self-starter who can deeply collaborate with others
• A growth mindset. Desire to make things better. A healthy balance of humility and confidence

What we offer

• The role is based in Dublin, Ireland, which is our first and largest office. Most of our product teams and leaders are located here, so you'll be able to collaborate with them closely
• If you're not living in Ireland, we'll offer generous relocation assistance for you, your family, and your pets. Most of our designers have relocated here and have come from all over the world
• We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Commuting is a breeze with our generous public transport allowance
• Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• We also offer generous relocation assistance for certain roles for people joining us from overseas