IT Experience Specialist

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Position

• You’ll be offering an outstanding IT experience by providing efficient and productive support in our Dublin office
• You’ll directly own/support our Audio/Video and Video Conference systems
• You’ll troubleshoot and resolve issues with hardware, software and third-party tools
• You’ll raise the bar for IT excellence in our industry, step up and make the most out of this career-defining opportunity

Your qualification

• You have the ability to help employees solve hardware and software problems across all Apple products
• You have the ability to own Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts, Zoom, RingCentral and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees getting the most out of them
• You have deep knowledge of hosted productivity and communications applications, for example G Suite, Trello, Basecamp, and the ability to train and help employees on their use
• You know about administration of Apple computer products
• You’re excited about technology and the future of the Internet
• You have an ambition to be part of the best IT team in the industry

What we offer

• We serve breakfast, lunch, and dinner every weekday. There are also snacks and drinks on tap to keep you topped up
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Commuting is a breeze with our generous public transport allowance
• Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• We also offer generous relocation assistance for certain roles for people joining us from overseas