Senior Business Analyst, Client Solutions

About eShopWorld

Global eCommerce platform for brands that want to grow.

Our crossborder eCommerce solutions help the world’s best-loved brands to sell more, by building long-term, profitable relationships with global shoppers.

Position

eShopWorld is looking for a highly skilled Senior Business Analyst to join the Client Solutions Team. You will be working in a dynamic and challenging environment within an industry leading ecommerce organisation. This person will work closely with the Head of Client Solutions as well as directly with clients, other key business and technical stakeholders.

The Business Analysts will play a key role in shaping and delivering solutions of value for our clients. You will be responsible for thinking through the complexities of possible solutions using data modelling to analyse findings. Recommendations including commercials to support your findings will be documented and presented to key stakeholders.

The role will also entail working and supporting the Client Solutions team with data management, business insights and client reporting.

Key Responsibilities:

• Develop a strong understanding of key client markets, business targets and strategies to ensure growth and client satisfaction
• Provide input to the annual budget planning process
• Produce regular forecast review, trend analysis and commentary through close engagement with the client and internal functions
• Partner with Commercial Finance to provide detailed business performance to budget/P&L analysis and reporting, with key insights and analysis, to identify trends, areas for growth opportunity and cost improvement
• Review of client pricing to ensure market competitiveness, while maximizing margin contribution
• Provide detailed financial analysis and business case development for product and process improvement initiatives
• Analyse KPIs and metrics to identify trends and data-driven insights, provide recommendations for process performance improvement, deliver cost savings
• Engage with internal and external stakeholders to drive action to achieve business growth goals, process improvement, commercial strategy and product roadmap
• Participate in problem solving and process/systems improvement to efficiently scale and run the business

Your qualification

• Minimum of 7 years' experience in a business analysis (or closely related) role across a variety of functions and solid evidence of leading analysis activity cross domain and cross department
• Ability to perform financial and numerical analysis to ensure ROI for the business
• Strong business acumen and commercial skills
• Experience in identifying opportunities for business improvement and defining and measuring the success of those initiatives
• Ability to distil and communicate complex data and problems into simple to understand information
• Excellent interpersonal and influencing skills, working in a fast paced cross functional team environment 
• In-depth knowledge of the B2C eCommerce industry, preferably within an on-line retail environment
• Strong knowledge of data reporting tools, MS Office tools especially Excel and Word for reporting and documentation purposes

What we offer

• Career growth – tailored learning & development, tuition assistance and professional certification
• Health & Wellbeing – dental & health insurance, reduced corporate gym membership, paid sick leave
• Work Life Balance – 25 days annual leave, flexible working, sports & social club 
• Family – paid maternity & paternity leave, life assurance, income disability cover
• Financial – competitive salary, pension, stock option scheme, bike to work, travel TaxSaver, relocation assistance