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Commerce Operations sits within the eSW Product Group and includes Payment Operations, Fraud Operations and Operational Excellence. Serving some of the world’s most recognisable retail brands in over 80 countries the operational services the team provides is critical to the success of the business and in supporting the ambitious strategic business goals.
Reporting to the Vice President of Payments, the Director of Commerce Operations (DoCO) is responsible for the commercial and operational performance of the Payment and Fraud teams, ensuring delivery on agreed key operational and financial performance targets. To effectively perform these activities, the DoCO skill set should include strong commercial acumen, business planning, process engineering, incident management, strong team management & leadership experience, good presentation skills and ability to explain complex issues to senior management and clients.
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