Operations Engineer

About Blizzard

Blizzard Entertainment is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well-respected makers of computer games. By focusing on creating well-designed, highly enjoyable entertainment experiences, Blizzard Entertainment has maintained an unparalleled reputation for quality since its inception.

Position

Blizzard Entertainment's operations center is looking for a skilled Senior Systems Administrator to help maintain Blizzard’s worldwide IT services. The operations center serves as the first response unit for all Blizzard IT incidents with its administrators functioning as incident managers, technical administrators, and communications specialists. The core skill sets for a systems administrator are either Linux, networking, or database. The systems administrator position also relies on knowledge management skill sets as well as leadership skills such as training and mentoring. The operations center is a dynamic, fast-paced, high-reliability, 24/7 facility supporting one of the most complex and prolific gaming infrastructures on the planet.

Responsibilities

• Troubleshoot
  The operations center is responsible for management of all customer impacting incidents within Blizzard’s global IT services. The primary focus of incident management is the full restoration of systems in the least amount of time possible. That is to say, our primary job is to maximize system uptime
• Maintain and improve
  Systems administrators function as maintainers of Blizzard’s global IT services and infrastructure and perform preventative maintenance, troubleshooting and system restoration within their specialization. Be part of the team that actively works on developing new tools and automations but also improves existing processes
• Communicate
  Systems administrators function as communication conduits between disparate stakeholders during incidents ensuring each stakeholder is informed of the state of the issue and that each stakeholder has the information needed to make the best contribution to resolving the incident. Plus, the systems administrator ensures documentation of all facets of the troubleshooting processes to include the notification methods, steps taken to isolate the issue, and the actions taken to resolve the incident. System administrators also refine the details of major incidents into easily digestible, yet thorough, correspondence that is sent to the executive team for review

Your qualification

• 5+ years as System Administration Unix/Linux
• Knowledge of automation / orchestration systems
• Advanced Linux (RHCE Certification or equivalent experience is desirable)
• Understanding of networking principles and architecture (CCNA Certification or equivalent experience is desirable)
• Incident Management (ITIL Foundations or equivalent experience is desirable)

Will be a plus

• LDAP, RHCS, NFS, RabbitMQ / AMQP, Splunk, Puppet and Nagios
• Hadoop, Redis, CouchBase, Memcached, Ceph, MySQL, and Oracle
• Package Management systems such as GIT, RPM, and YUM
• DNS, DHCP, Routing and Routed Protocols, and PXE Boot
• Cloud and CDN Services, including OpenStack, AWS, and Akamai
• Systems-level troubleshooting for global networks
• Write scripts in some administrative language (Python)