Operations Administrator

About Blizzard

Blizzard Entertainment is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well-respected makers of computer games. By focusing on creating well-designed, highly enjoyable entertainment experiences, Blizzard Entertainment has maintained an unparalleled reputation for quality since its inception.

Position

Blizzard Entertainment's operations center is looking for a skilled Operations Administrator to help maintain Blizzard’s worldwide IT services. The operations center is a dynamic, fast-paced, 24/7 facility, managing and improving all aspects of service operations. That includes monitoring & alerting, change, problem, and incident management across all our games, platforms, corporate IT services within our company’s ecosystem, underlying infrastructure and events (BlizzCon, Overwatch League and others).

The operations center serves as the first response unit for all Blizzard IT incidents with its administrators functioning as Incident responders, technical administrators, and communications specialists. Supporting one of the most complex and prolific gaming infrastructures on the planet.

Responsibilities

• Troubleshoot
  The operations center is responsible for management of all customer and employee impacting incidents within Blizzard’s global IT services. The primary focus of incident management is the full restoration of systems in the least amount of time possible. That is to say, our primary job is to maximize system up time
• Maintain
  Operations administrators function as maintainers of Blizzard’s global IT services and infrastructure. They perform preventative maintenance, troubleshooting and system restoration
• Communicate
  Operations administrators act as communication conduits between disparate stakeholders during incidents ensuring each partner is informed of the state of the issue and that they have the information needed to make the best contribution to resolving the incident. Plus, the operations administrator ensures documentation of all facets of the troubleshooting processes to include the notification methods, steps taken to isolate the issue, and the actions taken to remedy the incident

Your qualification

• 2+ years of experience in Systems Administration capacity
• Experience working with Linux systems (RHCSA Certification or equivalent experience is desirable)
• Systems-level troubleshooting skills
• Exceptional Candidates will possess at least general competency with most of the following:
  • Monitoring systems such as Nagios, Solarwinds, Zabbix etc
  • Configuration Management platforms such as Puppet, Chef, Salt, Ansible etc
  • Networking principles and architecture (CCNA Certification or equivalent experience is desirable)
  • Scripts in some administrative language (Python preferable)
  • Cloud environments (OpenStack, AWS, or GCP)