Ericsson Expert Analytics Support Engineer

About Ericsson

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.

Position

Ericsson Hungary is looking for Support Engineer. We, at Ericsson Expert Analytics, help telecom operators to capitalize on their network data. From data, we craft useful insights for service providers, so they can act to improve customer experience and supervise the relevant changes made in the network.

You will

• Troubleshoot and provide problem resolution
• Work with assigned CSR tickets, using support tools according to global support processes and procedures
• Through contact with external customers gather data and information about any specific problem that has been reported to Ericsson
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers of Ericsson
• Develop competence in technical domain
• Emergency On-Call Support can be expected in the longer run

Your qualification

• BSc or MSc degree in Computer Science, Electrical Engineering or equivalent
• Troubleshooting and analytical approach
• Customer facing mentality
• Good command of English language, both verbal and written
• Ability to work in a multicultural team environment

Will be a plus

• Experience in Customer Support Services or Network Operations within the IT/Telecom industry
• Unix/Linux knowledge
• Knowledge of Ericsson products (in one or more product area)

What we offer

• Flexible working hours
• High standard working environment (bicycle storage, several parking lots…)
• Easily accessible location
• Competitive compensation package, wide range of cafeteria elements, annual bonus
• International career opportunities
• Great team spirit, fun events
• Professional communities
• Extensive professional development opportunities
• Subsidized language courses
• Mobile and laptop
• Local medical service
• Relocation support