Senior Customer Success Manager

About Movingimage

movingimage is the leading provider of secure enterprise video platforms for international enterprises. Its cloud-based solution empowers companies to centrally manage and stream business video in the highest quality available and on any device. More than 500 companies have already put their trust in movingimage, among which are 20 DAX-listed corporations such as Volkswagen, Allianz, and Bayer.

Position

As a Senior Customer Success Manager, you´ll take on the following responsibilities:

• Ensure the success of our customer’s business by providing them with a best-in-class Enterprise Video Solution
• Increase footprint in our existing customer base by extending existing use cases and land a customer journey to land new use cases and offerings
• Drive cross- and up-selling of our product suite incl. contract management and negotiation
• Prevent churn by driving highest value for our customers in their investment into the movingimage platform
• Shape our Customer Success Program, increase customer satisfaction and keep NPS results on a high level
• Look out for new business opportunities within the given and future account portfolio
• Collaborate with cross-functional teams (Sales, Professional Services, Legal, Finance)

Your qualification

• You speak German on a native level and are fluent in English
• You bring several years of experience in a similar Customer Success Management/Account Management position and are excited to work in a fast-paced SaaS environment
• You have a track record in overachieving your revenue goals and working under a dedicated quota
• You possess an ability to work independently and autonomously in driving projects to completion
• You are a natural networker and are comfortable engaging with internal as external stakeholders on different levels
• You are experienced in working with CRM software, preferably Salesforce

What we offer

• Culture: We work agile, focusing on cross-team collaboration based on trust and transparency. You are free to introduce your own ideas and make an impact on a team of different backgrounds and cultures 
• Learning & Growth: We support continuous learning through regular Communities of Practice, 1:1s and peer-feedback, German classes in our office and the chance to take part in conferences and training
• Balance your Life: Schedule your work balanced with your life situation and enjoy 30 paid vacation days, self-determined working hours as well as the option to work from home occasionally
• Location by the Spree: Our spacious headquarter is located directly at the Spree river in the heart of Berlin, offering interactive spaces where we can easily collaborate, exchange ideas and take a break together
• Remote-friendly: We have well structured and flexible processes so that we can work from home or the office according to everyone´s needs and in balance with the individual private and company life. Spending time with the team in our Berlin office a few times a month will be needed for the most positions 
• Compensation: Excellent people deserve great working conditions. We conduct benchmark analyses regularly to ensure that we are paying salaries above the market average. Additionally, we offer you a company pension (Betriebliche Altersvorsorge), which we support with 20%
• Relocation Support: If you are not located in German yet, don’t worry, we will support your move with a relocation package to make settling in as easy as possible for you