Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Amazon Community Operations works to anticipate our communities’ needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach and Employee Engagement, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.
The Amazon Community Operations team is looking for a Senior Research Scientist to support the team’s vision working within its Community Listening Mechanisms team. This role will report into a Research Team Leader responsible for community sentiment research standards and practice and supporting data-informed decision making.
In this role, you will act as a primary point of contact for community sentiment research and interact with a wide variety of stakeholders – internal and external. You will lead end-to-end research from concept to implementation, translate technical information into actionable insight, and supporting data-driven decision making at all levels of the organization. To do this efficiently and effectively, you will regularly collaborate with other researchers, analysts, field teams, leaders and builders on solutions that scale to communities across Europe and other regions where Amazon operates locally. This role is highly visible within Amazon and provides opportunity to influence thinking across multiple teams and businesses.
Key job responsibilities
In addition to the basic qualifications for this role:
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