Engineering Manager

About Gorgias

Gorgias helps independent Ecommerce brands turn their support center into a profit center. By centralizing customer interactions and automating responses to repetitive questions, your support agents will become sales associates who spend more time on meaningful, profitable interactions with customers.

Position

What are some of the things we work on?

The backend code is mostly written in Python3 and runs using Flask (REST API) and Celery for all background work. The state is stored in PostgreSQL and RabbitMQ for async tasks with Redis for ephemeral storage, and finally, everything runs on top of Kubernetes.

Given the above, we usually work on one of these levels by improving the existing API, improve performance, or we create a new feature which more often than not has a component on both backend, and maybe a migration in the database or a maintenance command.

Who are we at work?

We have a strong preference for people who worked with high-traffic web applications for the past 3+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot!

Additionally, our apps have over 10k daily active users with sessions longer than 6h+/day and serve tens of millions end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Some services that we're running have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta and figure out why the 10Tb+ DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier.

Your qualification

• 3+ years of experience managing a back-end team of engineers working on high-traffic web apps with a dynamic language such as Python or JS 
• 3+ years of experience working with large RDMS or document databases
• You are passionate about learning, and want to help us learn too 
• You care about working on applications that are putting the customer needs first
• You are comfortable communicating with other technical teams and management to collect requirements, describe software product features, demo work in progress and provide project updates
• You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work
• You thrive in a fast-paced environment

What we offer

• Competitive salary, equity packages and performance bonus packages
• 5 weeks vacation and parental leave 
• Home office supplies (Ex: good chair, desk) 
• Latest MacBook Pro
• Natural sunlight and open office with lounge area - when it's open that is (due to COVID)
• Visa sponsorship and relocation expenses
• Catered lunch 5x per week
• Retirement benefits
• Unlimited snacks
• Health coverage