Lead QA Automation Engineer

About Diabolocom

Diabolocom offers cloud-based contact center solutions, enhancing customer interactions with AI technologies. Operating globally with 350+ clients in 60+ countries, we ensure premium voice quality and integrate seamlessly with leading CRMs for real-time analytics.

Position

French software & telecom company Diabolocom is looking for a Lead QA Automation Engineer. We invite you to our Headquarter in Paris, France.

TL;DR:

• Project: omnichannel cloud solution for call centers and sales teams
• Stack and approaches: Java, Cucumber, No-Code, Kanban
• Full support with relocation to Paris

Your mission:

You will work with development and product teams to define and execute a quality strategy on challenging project that contains:

• Distributed architecture
• NO-CODE solution
• System to process and automate voice, mail, crm and other types of interactions
• Payment system

Your qualification

• Experience in developing test automation solutions in one of the languages: Java, Python, Kotlin
• Experience of leading team of QA software engineers
• Strong knowledge of Cucumber
• Experience in developing automated internal frameworks, improving testing effectiveness
• Knowledge of system components, interfaces, network protocols (HTTP, Rest-API)
• Understanding of main principles of BDD and TDD approaches
• Experience of building test plans
• Experience in building monitor system
• Understanding of basic system metrics
• Load testing
• Spoken English

What we offer

• We offer a multicultural environment with teams in 5 countries across Europe (and expanding) 
• We are at a pivotal stage in our development with a significant acceleration of our growth and paradigm shift
• Great work atmosphere and regular company events, barbecues, team buildings 
• Partial remote work (2-3 days a week)
• Full support with relocation to Paris, France (or Leipzig, Germany or Barcelona, Spain)

Additional details

Hiring process:

• Test challenge at HackerRank
• Intro call with a recruiter
• Technical evaluation
• Call with Andrey, our Head of Engineering
• Call with David, our COO
• Offer, relocation to Paris

About the company

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year.

Today, we are at the turning point of our development, looking for new talented team players.
Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. 

Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.

Diabolocom's solution serves 350+ enterprise customers connecting from 30+ countries and which runs on top of our hybrid cloud (private/public) & owninternational IP backbone.