Head of Software Engineering

About Diabolocom

Diabolocom offers cloud-based contact center solutions, enhancing customer interactions with AI technologies. Operating globally with 350+ clients in 60+ countries, we ensure premium voice quality and integrate seamlessly with leading CRMs for real-time analytics.

Position

We are looking for a Head of Software Development to lead our software development team in developing, delivering, and maintaining our cloud-based contact center solution. The Head of Software Development will report to the COO and will work closely with the product management, customer success, and sales teams.

The architecture is exciting and offers a lot of challenges, among which:

• Microservices design
• Strong performance and high availability requirements
• NO-CODE architecture to accelerate delivery of rich features
• Large use of message based architecture
• Wide set of technologies : Spring Cloud, RabbitMQ, WebSockets, Redis, ElasticSearch, PostgreSQL, Gitlab CI, Java, Kotlin
• Monitoring using Prometheus and Grafana

Key Responsibilities:

• Lead, manage and develop a team of software engineers, ensuring they have the necessary skills and resources to deliver high-quality software products
• Develop and maintain the software development roadmap, ensuring that the product roadmap is delivered according to commitments and velocity, and also arbitrate and balance that product roadmap with tech debt & investment roadmap to ensure a good balance between delivering features and maintaining a state of the art software infrastructure & architecture
• Collaborate with product management to define and prioritize product features and enhancements, and ensure timely delivery of product releases 
• Work closely with the customer success and sales teams to understand customer needs and feedback, and incorporate those into the product roadmap and engineering plans 
• Ensure software development processes and methodologies are in place and followed, including agile development practices, continuous integration and deployment, code reviews, and testing to achieve high quality software and predictable project delivery
• Manage and optimize software development budgets and resource allocation. Participate in strategic planning and decision-making for the software development department and the company as a whole

Your qualification

• Around 10 years of experience in software development, with at least 5 years in a leadership role 
• Experience developing and managing cloud-based software solutions, preferably in a SaaS environment 
• Strong technical expertise in modern software development practices and technologies, including web development, APIs, microservices databases, and cloud infrastructure
• Strong leadership and management skills, with the ability to lead and mentor a team of engineers in a fast-paced environment
• Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders 
• Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues quickly and effectively 
• Ability to work collaboratively with cross-functional teams, including product management, customer success, sales, and marketing
• Bachelor's or master's degree in Computer Science, Software Engineering or related field
• Experience with agile development methodologies, continuous integration and deployment, code reviews, and testing

What we offer

• We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
• We are at a pivotal stage in our development with a significant acceleration of our growth
• We offer opportunities to learn and grow
• Work topics in a demanding (real time, high load) cloud sector mixing application services and telecoms
• Great work atmosphere and regular company events, barbecues, team buildings

If you are an experienced software development leader with a passion for developing innovative software solutions and leading high-performing teams, we want to hear from you!