We’re looking for a skilled DevOps/SRE Engineer to join our Ops team in order to cover regular operations and architecture, at the heart of the Diabolocom service.
Ops team participates in the deployment and operational maintenance of our SaaS platforms, on a Hybrid Cloud basis.
At Diabolocom, you will:
The technical scope of the Ops teams:
Our technical stack:
Our hiring process:
Deep into the project:
The Diabolocom Hybrid Cloud is composed of on-premise infrastructure distributed amongst 5 dedicated collocations around France and Germany and public clouds (AWS / GCP / OVH).
Offering solutions with a high level of security and availability, and certified environments, notably PCI-DSS and HDS (health data), ops team is responsible for making sure everything runs smoothly, in a scalable and secure way, 24/24, 7/7.
In a context of strong development, Diabolocom is working on the evolution of its infrastructure, from proxmox-based infrastructure using VMs deployed via Ansible, to a Kubernetes oriented architecture deploying applications with ArgoCD. We are looking for people able to maintain legacy infra while it’s being migrated, but also able to architect and build the future with new tools and state-of-the-art technologies and methodologies.
Our legacy infrastructure still has some interesting features, including full IaC management. Among other things, our servers and VM are booted over PXE on self-generated, fully IaC images generated with our Ansible playbooks.
About the company
Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year.
Today, we are at the turning point of our development, looking for new talented team players.
Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries.
Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue).
Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.
Diabolocom's solution serves 350+ enterprise customers connecting from 30+ countries and which runs on top of our hybrid cloud (private/public) & owninternational IP backbone.
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