Head of User Experience

About Viveo

We change the way how healthcare should work!

The future for the healthcare service is as limitless as the advances in health tech, and technology in general, allow. Viveo's rapid expansion is taking our unique vision of end-to-end medical care to the next level.

Viveo sits between medical network and clients and leverages data to provide technology and insights the medical institutions could not deliver before. Our medical network can offer high quality at cheaper prices.

Position

Viveo is looking for a dynamic and analytical person to lead product UI&UX design needs, build an exceptional team, and help to shape the future of our SaaS product.

The Head of UX is responsible for developing and managing all aspects of our design and creative output, including for marketing functions. It’s a leadership role, with accountability for online and offline design output and commercial success of the design and creative department.

You will ensure that the design deliverables are aligned to business expectations and executed within budget and timescales. It also involves working with internal and external clients, pitching designs, and understanding the healthcare sector's future trends and needs. It will involve you using your best practice toolkit to implement new processes and practices to improve the efficiency of the design and creative department.

Responsibilities

• Leadership: Build up and guide the UI/UX team to develop best practices for ensuring a high bar of quality. Help to recruit the designers and actively participate in the hiring process in the future. Create repeatable, agile processes for designing new product features and capabilities
• Product Design: Actively contribute as a designer, with a strong emphasis on information design and data visualization. Execute in a fast-paced and highly fluid environment
• Prioritization: Manage multiple projects and allocate design resources accordingly, ensuring deadlines are met and setting team members up for success by setting clear and measurable goals
• Collaboration: Collaborate cross-functionally with product management, engineering, marketing, and other internal stakeholders to ensure a smooth product development process. The ability to work with geographically dispersed teams is a must, as we have offices in Tallinn and Yerevan 
• Thought Leadership: Act as a company thought-leader and evangelist for all things UI/UX, including industry design trends, best practices, and technology innovations
• Design System Implementation: Participate in evolving, maintaining, and extending our design system 
• Champion the Customer/Prospective Customers: Translate ideas and customer insights into concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, clickable prototypes, and high-fidelity mockups

Your qualification

• Designing enterprise-level digital SaaS products for B2B, B2C, B2B2C
• Simplifying complex data and analytics
• Using UI/UX software such as Sketch and Invision is a must
• 8+ years of design experience in Software Development
• Minimum 3 years’ experience in team leadership or management roles
• Successful design portfolio with examples of interactions and visuals across web applications (not just static websites)
• A solid grasp of UX research methodologies, usability, and accessibility. Familiarity with Web Content Accessibility guidelines
• Strong communication skills with the ability to clearly articulate both design decisions and rationale to a variety of audiences and how those design decisions will directly impact the success of the business and customers
• Strong organizational and analytical skills
• Ability to execute quickly while providing attention to detail

What we offer

• Opportunity to work with real impact and meaningful outcome
• Possibility to work in a product company
• Professional growth
• Competitive compensation
• Challenge for your skillset in fast-growing healthcare start-up
• If hired outside of Estonia, relocation to Estonia and to get a close-up experience of life & work in our fast-evolving startup community and famous digital culture