Senior Systems Administrator Engineer

About Welltech

A future with Welltech

Welltech’s purpose is to move each and every body to start and stay well for life! Every trend, every piece of feedback and data, every experiment, and innovative solution we introduce, fuels the way we unlock wellness for and with our users. While appreciating and celebrating who they are, we strive to help them make turn small choices into lasting joyful habits. And that makes us proud of every step they take on their journey to living well, every day.

Disrupting industry

We are an international tech company with origin from Ukraine, founded in 2015, and a fast-growing global player with five hubs across Europe. With more than 220 million installs of our apps, Welltech offers disruptive, engaging fitness and wellness solutions. We are genuinely committed to creating value and ensuring a workplace where our talented, diverse individuals feel they belong as we shape the future of the health and fitness industry. Everything we do is driven by our purpose and guided by integrity, a testament to the trust we build- today and tomorrow.

Spread across five dynamic hubs in Cyprus, Poland, Spain, Ukraine and the UK, with a team of over 700+ #wellmakers, we provide an opportunity for everyone who is passionate about making an impact in the wellness industry.

Position

We are seeking a highly skilled and experienced Senior Systems Administrator Engineer with deep expertise in Jira and Jira Service Management. The ideal candidate will be responsible for the administration, maintenance, and optimization of our Jira environment, ensuring seamless operations and providing top-tier support to our users.

Key Responsibilities:

Jira & Jira Service Management Administration:

• Designing a standard data model that is maintainable and scalable and works for both Jira and Jira Service Management, including asset management

• Establish a governance structure and its processes for Jira and Jira Service Desk

• Creating standard workflow designs and automations for teams to reuse

• Automating IT’s service desk processes

• Managing users, including onboarding, permissions, and access control

• Manage Jira Plugins to ensure they comply with our security practices, creating custom plugins when needed

Jira Service Management Design:

• Queue and SLA design and administration

• Automation and scripting for service desk processes

• Knowledge base management

• Customer portal customization

System Performance and Optimization:

• Monitoring and troubleshooting Jira performance issues

• Implementing best practices for system optimization

• Capacity planning and resource allocation

User Support and Training:

• Serve as one of the subject matter experts as well as develop, test and deploy upgrades for Jira, Jira service management, and Confluence

• Creating and delivering training materials and documentation

• Assisting with user adoption and change management

Collaboration and Communication:

• Working closely with cross-functional teams, including development, operations, and project management

• Clearly communicating technical concepts and solutions to both technical and non-technical stakeholders

Your qualification

• 3+ years of experience in systems administration or a related field

• Deep expertise in Confluence, Jira and Jira Service Management administration

• Strong understanding of ITIL best practices and process design principles

• Excellent problem-solving and troubleshooting skills

• Strong communication and interpersonal skills

• Jira certifications (preferred)

• Bachelor's degree in Computer Science or a related field (preferred)

• Knowledge in scripting languages (e.g., Groovy, Python) (preferred)

Will be a plus

• Knowledge of DevOps practices and tools

• Familiarity with cloud-based Jira deployments (Atlassian Cloud)

• Experience with Agile methodologies

What we offer

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Additional details

Candidate journey: Recruiter call ---->  Interview with the team----->  Meet the hiring manager ---->  Cultural Fit Interview

Check out some of our products

Muscle Booster — https://musclebooster.fitness/ 

Yoga-Go — https://yoga-go.io/ 

Omo — bit.ly/OMOio 

FastEasy — https://fasteasy.life/ 

WalkFit - http://walkfit.pro