Senior Systems Administrator Engineer

Limassol, Cyprus

Welltech

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About Welltech

About Welltech
Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing.
We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously.
With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started.

Why join us?
Welltech is where your work reaches millions of real people.
We're looking for Well-Makers. You'll own decisions, outcomes, and the learning that comes with both. You'll move fast, because action beats perfection here. You'll say what you think, hear the truth back, and get better for it. And when the targets are big — and they are — you won't chase them alone.
If you want a job, there are easier places. If you want to go big — and do it together — this is it.

Position

We are seeking a highly skilled and experienced Senior Systems Administrator Engineer with deep expertise in Jira and Jira Service Management. The ideal candidate will be responsible for the administration, maintenance, and optimization of our Jira environment, ensuring seamless operations and providing top-tier support to our users.

Key Responsibilities:

Jira & Jira Service Management Administration:

Designing a standard data model that is maintainable and scalable and works for both Jira and Jira Service Management, including asset management
Establish a governance structure and its processes for Jira and Jira Service Desk
Creating standard workflow designs and automations for teams to reuse
Automating IT’s service desk processes
Managing users, including onboarding, permissions, and access control
Manage Jira Plugins to ensure they comply with our security practices, creating custom plugins when needed

Jira Service Management Design:

Queue and SLA design and administration
Automation and scripting for service desk processes
Knowledge base management
Customer portal customization

System Performance and Optimization:

Monitoring and troubleshooting Jira performance issues
Implementing best practices for system optimization
Capacity planning and resource allocation

User Support and Training:

Serve as one of the subject matter experts as well as develop, test and deploy upgrades for Jira, Jira service management, and Confluence
Creating and delivering training materials and documentation
Assisting with user adoption and change management

Collaboration and Communication:

Working closely with cross-functional teams, including development, operations, and project management
Clearly communicating technical concepts and solutions to both technical and non-technical stakeholders

Your qualification

3+ years of experience in systems administration or a related field
Deep expertise in Confluence, Jira and Jira Service Management administration
Strong understanding of ITIL best practices and process design principles
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Jira certifications (preferred)
Bachelor's degree in Computer Science or a related field (preferred)
Knowledge in scripting languages (e.g., Groovy, Python) (preferred)

Will be a plus

Knowledge of DevOps practices and tools
Familiarity with cloud-based Jira deployments (Atlassian Cloud)
Experience with Agile methodologies

What we offer

Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!