Salesforce Team Lead

About Exness

Exness is a multi-asset broker with an international team of approximately 1,800 people, a third of whom work in the Technology, Data and Security offices. Our goal in Exness is to develop exceptional products that will help experienced traders to trade various assets with better-than-market conditions.

Since our founding in 2008, we work with the firm belief that trading can - and should - be ethical. And so we developed proprietary algorithms and services to give our clients the most effective trading tools and conditions in the industry. Ambitious business goals balanced by genuine care for our customers and a healthy level of technical perfectionism define our model. And thanks to this approach, in 2022, our monthly trading volume reached $2.7 trillion, and the number of active users exceeded 320,000 people worldwide.

Our chosen path encourages employees to deepen their technical expertise, rely on scientific methods, and seek innovative solutions. We work on a modern stack without having to deal with excess legacy, and our architecture stands on k8s, PostgreSQL, Redis, Kafka, REST or gRPC as an alternative. We use the GitOps through Gitlab CI approach and cover everything with automated integration testing. Some of our teams' favorites are ClickHouse, MongoDB, React, and Flink.

Our clusters are automatically managed through the code and can handle thousands of events per second. We use Kafka to decentralize our service, and the main languages our tech team uses are Python and Go while in the Trading Core, we also use C++ and C#.

For the front-end, we use React, and most of the projects are TypeScript SPAs using technologies such as Web-sockets, Service Worker, PWA, Web-push, AB-testing, and Webpack Federation.

The people we’ve brought together come from many different countries with vast experience from leading IT companies. Although some of them work remotely, our main development office is located in Limassol, Cyprus. Any colleague who wants to relocate to Cyprus, whether alone or with family, will be provided with exceptional support, including a corporate MINI Countryman and financial allowance for private schools and kindergartens.

Our teams are constantly expanding and we’re always seeking the best talent to join us in providing the best possible trading experience to our clients. So check out the many exciting vacancies we have on our career website.

Position

As our one and only Salesforce Team Lead you will oversee a talented team of 12 Salesforce professionals. You will have close involvement in business discussions and the opportunity to be an inspiring people leader while also remaining hands-on in your professional technical field. This position is open to relocation to our on-site locations in Cyprus or Malaysia.

You will:

As a Technical Lead

• Assessment and implementation of technologies and tools within the team; is the final decision-maker in choice of team’s technologies and instruments, run an expert assessment of the selected instruments
• Together with the team analyze and eliminate product incidents and implement changes to predict and prevent future incidents. Take responsibility for the product incidents
• Participate in the process of quarterly planning, set goals for the team, analyze interconnections to achieve goals
• Take part in the process of assessing the accomplishment of team goals
• Participate in reporting: allocation of resources for projects, a report on the work performed by the team for the past week/quarter, and others, if necessary
• Together with the team, determine technical solutions for business tasks (the way for product business requirement to be technically implemented) 
• Interact with other team leaders of the Technology Function teams to identify the interconnections between products and build an appropriate compatible architecture
• Together with the team, develop and implement procedures and standards for technical support of business applications
• Ensure that the level of technical support is consistent with the parameters agreed with a business consumer
• Dedicate part of the time to solve problems that correspond to professional skills independently

As a Line Manager

• Lead the team to deliver the service (implementation, support of business applications) within a specific time frame according to the policies and procedures of the Technology Function, including participation in hiring, performance review, and team members feedback (/together with the Manager and HRBP)
• Take over developing and mentoring new team members and actively support the ongoing development of current team members (/ in conjunction with the Manager, L&D and HRBP)
• Participate in setting team goals, as well as goals for specific team members
• Motivate and inspire the team to achieve high results
• Know the strengths and help to improve the weaknesses of all team members for further development and achieving better performance

Your qualification

Hard skills

• Previous experience as a Salesforce Team Lead/Salesforce Architect, with experience in people management
• Deep understanding of the SF platform to be able to provide work estimations
• Understand corporate needs and be able to respond in time
• Experienced in Service Cloud, as well as integrations and development (Sales Cloud and Marketing Cloud are a plus)
• Full Salesforce lifecycle implementation experience
• Proficient in Apex, JavaScript, VisualForce, Aura and LWC 
• Experience working with CTI, Live Chat, Einstein Bot, Platform Events, Skill Based Routing, External Object, Marketing Cloud is a plus
• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Experience with Jitterbit, Flosum is a plus

Soft skills

• Demonstrate technical leadership and motivate the team
• Ability to influence positively other team members and communicate openly in 1-to-1's and in groups
• Ability to motivate other team members to achieve goals and support colleagues to improve their performance (with the help of the Manager and HRBP)
• Ability to effectively manage time and resources
• Ability to cascade strategic goals and decompose them into daily team tasks 
• A good level of written and oral communication skills, the ability to present complex technical solutions clearly to different audiences
• Demonstrate a proactive approach and ownership, result-oriented and responsible
• Ability to work well under pressure, flexibility in decision making, positive attitude to frequent changes
• Desire to develop as a manager while remaining an expert in your professional field 
• Fluent English

What we offer

• Competitive salary based on the candidate's expectations and internal benchmark
• Outstanding conditions for professional growth and development 
• Full relocation package to Cyprus or Malaysia for the family and visa support
• Mini Cooper Countryman S for the relocated employee
• Medical insurance coverage for employees and family members
• Company fitness center for employees and their spouses & allowance for other sports activities
• Kindergarten/school compensation program
• Result-oriented approach and flexible working conditions
• Corporate employee share scheme for all the employees
• 21 days of annual leave, flexible public holidays, Christmas break and sick leave