Senior Product Owner, Apps & Engagement

About Rentalcars.com

We are part of BookingGo, the ground transport unit of Booking.com, and our mission is to empower people to experience the world. As part of BookingGo, our Rides team is building the best way for our customers to get from A to B.

At Rentalcars.com everything we do is about giving you the freedom to discover more. We’ll move mountains to find you the right rental car, and bring you a smooth, hassle-free experience from start to finish. Here you can find out more about how we work.

Renting a car brings you freedom, and we’ll help you find the right car for you at a great price. But there’s much more to us than that. We're here to make renting a car a lot less hassle.

Position

We are looking for a highly motivated Senior Product Owner who thrives in a fast paced and collaborative environment. Here at BookingGo we aim to delight and engage our users constantly with a great experience that keeps them coming back for more. To help innovate our mobile app offering that plays a pivotal role in our customer experience enhancement strategy aimed at helping our customers gain and experience more in each of their interaction with us, we are looking for an experienced product leader with extensive mobile app experience.

In this role as Senior Product Owner, Apps & Engagement, using data and customer feedback, you will derive an understanding of the nuanced customer needs across various steps in the car hire journey and will use this to build value offerings and in app features that help our customers save time, money and experience more in each of their interaction with us.

In this role, you own the strategy and execution of all the key areas that are essential to connect the dots and offer a very relevant and contextual customer experience across all car hire touch points and BookingGo interaction channels. You will own the areas of customer identity, personalisation, engagement/customer advocacy channels and loyalty offerings in this role. You will lead product teams for apps and engagement with very passionate product owners. You will own our high-level strategy for our future expansion into new native app channels like voice, chat bots and digital assistants.

We're looking for someone who is a star in their own right and can inspire others but at the same time, roll up their sleeves and own the journey to define next generation engagement and app experience with the world`s largest car rental brand. As part of a Tech Company growing quickly, high performers can expect extensive opportunities for progression and development.

To successfully deliver change in a fast-paced working environment you will need to:

• Develop a deep understanding of the current and future customer needs across all areas of the business and how those needs interact with your product portfolio
• Deeply understand user needs around post purchase touchpoints through focus groups, field research, dog fooding and data/analytics
• Work with the leadership team and other senior stakeholders to define the overall strategy and direction for your product portfolio
• Build, lead and coach a team of Product Owners
• Develop right mind-set and pace with the team to fail fast, learn and iterate in scale
• Work with senior architects, heads of development, delivery and operations to design and deliver products and services to delight our customers
• Be accountable for the end-to-end delivery of products within your portfolio
• Work with product teams, coaches and engineering to drive continuous efficiency improvements
• Communicate with key stakeholders to keep them up to date and bought into the product development process

Your qualification

• Have 5+ years experience as a senior product owner/ Head of Product/ Product Director
• Experience working on transactional & successful, user-focused products in B2C space
• Strong experience working on native mobile apps (IOS and Android) and driving strategy of consumer apps used by million+ users
• Have experience in app promotion and ASO
• Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities
• Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them
• Be able to define and communicate product vision or strategy to others
• Have excellent communication skills and be able to communicate with the business at all levels
• Be a highly motivated self-starter with a flexible, can-do attitude

Will be a plus

• Experience in driving loyalty and customer engagement programs
• Experience in building and driving API and web service programs
• Domain experience in travel ecommerce