Bol.com is the largest online retailer in the Netherlands and Belgium.
How do you make our customers happy?
You are a driving force in ‘Loyalty’ where you help customers explore, purchase, use, and renew their bol.com membership. You will mainly focus on our webshop and app. How can we help customers to decide if a bol.com membership is right for them? Initiate the dialogue with customers, teams, and stakeholders and spot opportunities together. Take the lead in designing a unique customer journey – now and in the future. Which innovations would optimize our KPIs and provide the best possible user experience? Find the best possible answer by gathering input from Product Owners, the Visual Designer, Business Analysts, and Engineers from the involved teams.
What you get
Working at bol.com is challenging and therefore you get something in return. Besides salary, you will also get:
We warmly welcome our new colleagues, so they feel home as soon as possible. During your onboarding program, we give you all the ins and outs about bol.com!
The biggest challenge
The diversity of our customer-partner matches, and our customers’ and partners’ rapidly evolving preferences require us to refine the user experience continuously. We also need to offer loyal customers a unique experience. We already have subscriptions (Kobo+ and Select) that feature prominently in our customer proposition, but our ambition is to transform these into a broader and unified Loyalty product for bol.com customers. The current challenge is to develop the optimal overarching product vision.
As Product Designer Loyalty, you are a ‘forward thinker’ who can formulate a solid strategic vision and crystal clear product goals. You communicate and advocate these with contagious enthusiasm so that everyone is driven to make a real impact on customers. This means managing large and complex projects to successful and seemingly effortless conclusions. When called on to pitch proposals to management, you present your ideas with confidence: your recommendations are backed up by data and persuasive arguments.
Your ability to continuously discover new opportunities for the domain is a testament to your open mind. You are also a great listener and unafraid to question ideas. Challenging is key. As is collaborating, because maximizing the impact of your product entails getting colleagues with different expertises to work together. You also propose new ideas to take our design community to the next level and smoothly implement those ideas. You teach colleagues from other disciplines the finer points of the design thinking process. And you always (!) encourage colleagues to view your product from the customers’ perspective. Getting and keeping stakeholders (mainly Business Development) onboard is a daily part of the job. This often entails finding common ground between their needs and customer requirements (challenging because they don’t always match).
3 reasons why this is (not) for you
Where you'll work
At the premier online retail tech platform in the Netherlands and Belgium. A platform where more than 13 million customers can choose from over 34 million articles. A platform that helps roughly 47,000 commercial partners run their businesses. And a platform that will never be ‘finished’, because bol.com has been reinventing retail since 1999 and we always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,500 colleagues.
For over 13 million people in the Netherlands and Belgium, bol.com is their go-to online shop. On our platform, they can find over 34 million products. These items are not just offered by bol.com but primarily by our 47,000 partners: entrepreneurs who work together with bol.com to reach their customers. Together we aim to create the best online retail tech platform for our customers and partners, giving them a personal and inspiring experience. To achieve that goal we research, innovate, experiment and build. Every day.
To our customers, bol.com might seem just a website, an app and a parcel on their doormat. But at the scale we operate, you may already be imagining: it is much more. It’s about hundreds of different applications, each providing a clear capability. Together they form our tech retail platform. Tech impacts the whole process, from assets on the virtual shelves to items in the shopping baskets, from products in the warehouse to parcels at the front door. Altogether we run millions of lines of code in a modern microservices architecture, all created by our tech professionals. Furthermore, we do not just write code, we also experiment. We research data, and together with other disciplines we are continuously discovering ways to improve our products.
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