Business Analyst Product Catalog

About bol

Bol is the largest online retailer in the Netherlands and Belgium.

Position

How do you make our customers happy?

Bol.com is transforming retail to simplify daily life for 12 million customers. Not on our own, but together with 42,000 partners who inspire customers with unique propositions. Together, we offer roughly 28 million products on our retail tech platform. The quality of product information is key to platform success, as it makes or breaks the customer experience. If the product information is correct, relevant, and easy to navigate, customers quickly find what they need. The more relevant our product information, the better the shopping experience. And that is where you come in!

The biggest challenge

As the number of partners that sell products on our platform is rising, so is the amount and diversity of our product information. Where do we need to innovate to serve our customers correct and relevant product information efficiently at this scale? And how are we going to make our process easier, more transparent, and reliable for our 42,000 partners? One thing is certain: there are no plug-and-play solutions.

What you do as a Business Analyst

As Business Analyst, you maximize our product’s impact on customers, partners and other platform consumers. You won’t face this challenge alone, but with a team of 12 business analysts and product owners and alongside five scrum teams.
Our joint ambition: to add value for our customers by processing and enriching product information for millions of products, quickly, efficiently and scalably. And to make Product Catalog available and reliable 24/7 for all stakeholders, including marketing, logistics and customer service professionals.
Based on your requirements, your colleagues from Engineering develop scalable solutions, ranging from radical innovations to pragmatic optimizations. Experiments and MVP’s are a core ingredient of our way of working, just as developing clear business cases that explain what our users need. You work closely with your teammates, our scrum teams and many stakeholders within bol.com.

Current challenges include

• How do we create a scalable way to determine what kind of product information affect customer behavior, and ultimately conversion?
• How do we adapt our innovations accordingly?
• How do we share these insights with our partners so they can spend their time on topics that bring them the most value?
• How to improve the product information selection process to make it more user-friendly for our partners?

Why you can make a difference

Because after completing your master’s degree, you worked in comparable Agile/Scrum settings and/or a similar industry. You have an analytical mindset and are not afraid to dive deep to answer complex questions and formulate hypotheses. Given the complexity of the bol.com landscape, affinity with IT and Big Data, plus a big heart for both, are indispensable. That also goes for a talent to connect and inspire people. Heartfelt support for your ideas is a main impact driver!
To be successful, it’s imperative that you have an interest/affinity for back-end processes and are as excited about data driven decision making and data modelling as we are. If you are accustomed to solving problems with off-the-shelf solutions, this may not be the career highway you want to take. After all, we built the Product Catalog from scratch and continue to develop it in-house. That calls for strong conceptual qualities on your part.
To top it off, you are an inspiring and committed colleague and a valuable sparring partner.

3 reasons why this is (not) for you

+ Yes, if you have an academic background, topped off with a minimum of 2 years of relevant work experience
+ Yes, if your track record shows you know how to leverage data for value, and are not afraid to experiment
+ Yes, if you can vigorously substantiate your ideas and create traction with contagious enthusiasm
- No, if you cannot zoom-out far enough to see the big picture and if you cannot zoom-in deep enough to make sense of complex issues
- No, if you have many talents, but stakeholder management isn’t one of them
- No, if you have no affinity with complex business processes and are secretly scared of technology

Colleagues speaking

At the premier online retail tech platform in the Netherlands and Belgium. A platform where 12 million Dutch and Belgian customers can choose from over 28 million articles. A platform that helps 42,000 commercial partners run their businesses. And a platform that will never be ‘finished’, because bol.com has been reinventing retail since 1999. And we always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,200 colleagues. And hopefully together with you. Let’s change retail together to make every day of our customers’ life easier.