Staff Engineer, Technical Support (Europe)

About MarkLogic

The MarkLogic Data Hub is a highly differentiated data platform that eliminates friction at every step of the data integration process. Built on MarkLogic Server, a multi-model database, our Data Hub Platform breaks down data silos by ingesting data as is from any source, indexing it immediately for query and search, and providing the ability to run operational and analytical applications at scale. This ensures a consistent, real-time view of enterprise data – all in one unified platform that runs in any environment, including as a cloud service with MarkLogic Data Hub Service.

By simplifying data integration, MarkLogic helps organizations gain agility, lower IT costs, and safely share their data.

Position

We’re looking for a smart, passionate, independent thinking and experience engineer to help support our customers in developing and operating mission-critical applications. The candidate must be able to assume a leadership role among highly skilled engineers on a regional technical support team. This is a key, highly visible, customer-facing position that requires a particular combination of strong technical skills, leadership skills and the ability to represent MarkLogic to customers.

Job Description

Data integration is a complex, $50B/year problem that every organization faces. MarkLogic is one of the leaders addressing this huge market opportunity.

MarkLogic builds products that impacts millions of people every day. Our customers include Airbus, LexisNexis, Aetna, Johnson & Johnson, Genentech, J.P. Morgan Chase, Sony, and Electronic Arts to name just a few. Across the globe, our technology has been used to discover new medicines, run the world’s financial systems, prevent terrorism, and optimize supply chains.

We’re looking for a smart, passionate, independent thinking and experience engineer to help support our customers in developing and operating their mission-critical applications. The candidate must be able to assume a leadership role among highly skilled engineers on a regional technical support team. This is a key, highly visible, customer-facing position that requires a particular combination of strong technical skills, leadership skills and the ability to represent MarkLogic to customers

As a leader on the MarkLogic Technical Support team, you will:

• Work directly with highly technical customers across a wide range of industries to resolve issues with their critical applications 
• Solve a variety of issues that span both operational infrastructure and software development
• Mentor and guide other highly skilled engineers
• Be a thought leader across the organization and for MarkLogic products 
• Have access to and work closely with a world-class team of core database engineers, with all the resources necessary to properly analyze, debug and resolve issues

To succeed in this challenging position, you will need:

• Demonstrated interest in and ability to learn new technologies
• Ability to dive in, debug code, diagnose system level issues, and drive technical problems to resolution 
• A passion for helping customers succeed 
• Excellent written and verbal communication and interpersonal skills
• Strong organizational and problem-solving skills
• A desire to contribute to the growth and success of the team 
• To work both collaboratively and independently

Your qualification

Qualifications include a Bachelor’s degree or higher in Computer Science or related field, experience developing and operating database applications. Experience with multiple programming languages, distributed systems, cloud computing infra-structure management, search and security is a plus.

• Software development with Node.js, JavaScript, Java, C/C++, XQuery, or similar
• Document and data formats - JSON and XML along with related technologies
• Enterprise database engines (Expertise from RDMS technologies such as Oracle and DB2 are transferable) 
• Cloud Computing – AWS and Azure
• Operating systems - Linux and Windows Server
• Search engine technologies such as Lucene and Google Search
• Security – SAML, LDAP, SSL, ..

This role requires experienced engineers:

• This is a problem-solving role. We do not work off of scripts as very few of the issues we receive fit into a box
• This role requires an understanding of the entire application stack, with the ability to debug not only code but also system level issues
• Performance geeks should apply because a common incident is diagnosing customer specific performance issues
• This is an Incident based role - not project based (i.e. our team does not develop software but we help our customers build and maintain their solution stack)
• The people that call upon the MarkLogic Technical Support team are engineers and IT professionals, and we speak their language 
• The technical support team at MarkLogic is closely aligned with the engineering products organization
• Case load – current average is about 5 tickets per week. However, we realize that not all problems are created equal, so we do not base an engineer’s performance on this statistic
• The MarkLogic Support team is a true TEAM! Although we are spread out around the world, there is a culture that we are all in it together. The only statistics ever presented up management chain are team statistics