Advanced relocation package
About Oradian
Oradian is the global team of microfinance and technology experts behind Instafin, the world’s first core banking system designed especially for the microfinance industry. We are bringing global best practice to the industry using a simple subscription model that allows our customers to invest in their growth.
We are the solution to the challenges facing microfinance institutions around the globe. Our solution is designed specifically for financial inclusion by experienced practitioners. By virtue of being a Software-as-a-Service (SaaS) provider, we are aligning our incentives with those of our customers, creating a win-win scenario. We put the "Service" in Software-as-a-Service.
Position
Oradian is looking for an experienced Operations Manager with the outstanding structured style of management and negotiating skills who thrives in a dynamic and challenging work environment.
To join our dynamic team and to take on full responsibility for logistics, internal communication and change management you ought to be a team player.
A successful candidate will be responsible for the day-to-day operations of the organisation in order to improve performance, efficiency, productivity and profitability through the implementation of effective methods and strategies.
You are a gatekeeper for your team in order to distribute the policies and changes coming from our global leaders.
Oradian comprises of offices in Zagreb, Croatia; Lagos, Nigeria and Manilla, Philippines and more than 130 team members. Oradian is growing and transforming quickly. You will report to the Global Business Operations Manager based in Zagreb, Croatia.
Responsibilities
Business Operations
- Support business operations: negotiate and manage supplier agreements, support different teams with operational issues, establish and manage good relationship with business stakeholders and partners
- Lead daily operations and deliver on operational plans to achieve the company's strategic goals
- Establish an operating rhythm of the business to ensure the organisation is running effectively and efficiently to meet goals and objectives
- Find and pursue cost and processes efficiency opportunities
- Organize office operations and procedures in alignment with Global Business Operations Manager
- Coordinate activities with IT department to make sure all team members have required IT tools
- Organize purchase of equipment, plan inventory and ensure warehouse efficiency
Manage stakeholders
- Provide operational and administrative support for MD and our senior management team
- Maintain a close communication with the global office in Zagreb assuring full transparency and cooperation at the highest level
- Ensure that all work is done at the highest standard, ensuring quality and timely results, and in alignment with local and global (functional) leaders
- Ensure visitors and team members are entering a clean and safe environment that meets health & safety standards as set by the company as well as local rules and regulations at all times
- Address and support customer's or team members concerns
- Identify, champion and implement new initiatives with key stakeholders to improve our business operations and overall business results
Talent and Culture
- Support recruiting activities and oversee new employee onboarding and training programs
- Engage employees through meaningful training and growth opportunities
- Manage employment contracts
- Ensure all immigration activities for expats are done in time and according to legal requirements
- Custodian of Oradian's culture: articulate and demonstrate our team values and behaviours
Reporting and projects
- Prepare and deliver weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration
- Take complete ownership of relevant projects to end to end: prepare the business case, manage scope, schedule, cost, issues, risks, decisions, interdependencies and milestones
Your qualification
- Business administration, understanding business operations, accounting, HR and marketing
- 5-8 years of experience in relevant jobs
- Proficiency in Office 365
- BS degree in operations management or similar relevant field
- In-depth knowledge of organisational effectiveness and operations management
- Hands on experience with budget development and management
- Applicable knowledge of budgets, forecasting, and metrics
- Experience in working, with international teams and businesses
- Experience in supporting global business, aligning business processes and introduce policies to local/country team
- Fluent in English
Competences
- Open minded and able to display strong cultural sensitivity
- Developed sense for prioritization
- Hands-on experience with business operations methods and strategies
- Business acumen
- Outstanding communication and interpersonal skills
- Excellent organisational and time management skills
- Multi-tasking aptitude
- Proactive problem solver
- Team player
Additional details
Oradian’s global community
Over 70 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from ten countries: Brunei, Ghana, Guinea, Kenya, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe form the global community of financial institutions of Oradian.
Together, customers provide access to digital financial services for over 2.5 million clients in remote, hard-to-reach parts of the world. Oradian is poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.