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  • Operations & Learning Lead

Operations & Learning Lead

Milan, Italy

Bending Spoons

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About Bending Spoons

Bending Spoons is a fast-growing tech company focused on building and marketing mobile applications. Despite being such a young company, we've already achieved notable results, with tens of millions of downloads of our apps, and millions of users active every month. Far from being satisfied, we look with excitement at the future, and believe that through smart and hard work we’ll accomplish much more.

Position

Currently being one of the top 10 iOS app developers worldwide and the #1 in Europe, at Bending Spoons we're working to build one of the greatest companies ever. Our operations are getting increasingly complex, as we grow at a phenomenal rate pursuing this mission, and our continued success will largely depend on how well we can manage to preserve and even improve on our operational excellence. Hence, we’re looking for a talented manager to ensure that, as we keep growing rapidly, our people-related operations will constantly meet our exceedingly high standards of quality.

A few examples of your responsibilities:

  • Develop a holistic strategy to make our workplace and culture sustainably world-class, as we scale at the speed of light. Do so marrying wild ambition with rationality and common sense. Envision a future in which a significant part of our operations take place in the form of remote work
  • Plan the expansion of our office space going forward and manage the challenges that will come with it. The goal is to have one of the very best offices in the world, both visually and functionally, and do so at scale and cost-effectively
  • Lead your team in taking care of managing our beautiful office, constantly inspiring them to go the extra mile to make coming to work at Bending Spoons an unforgettable experience
  • Oversee your team in the organization of our many ambitious events, which span from sumptuous company-wide retreats to large-scale recruiting events 
  • Constantly assess the learning needs of our very talented people and lead our efforts in the development of top-notch training programs, partnering with the experts on the topic at hand, both within and without Bending Spoons
  • Ensure an excellent onboarding experience for all new hires and follow the implementation of our compensation and career path strategy
  • Keep up to date on relevant regulation, especially with regards to labour and workplace, and provide strategic advice to our management team based on new issues or opportunities
  • Develop and maintain optimal relationships with external consultants and contractors and negotiate adequate fees for each service
  • Strive to establish the culture, tools, and processes needed to ensure we’re as analytical and data-driven as possible on all of the above

Your qualification

  • Analytical reasoning. You have superior critical and analytical thinking and a problem-solving attitude. Your logic is flawless and you understand the importance of gaining a profound understanding of a problem, before attempting to solve it
  • Precision. You’re famously accurate and pay attention to detail, on both minor and major tasks. When leading a team, you can ensure quality across the board
  • Pragmatism. Far from being too obsessive in your perfectionism, you’re focused on getting things done very well, yet as quickly as possible 
  • Common sense. Far from academic, your thinking is always well-grounded in reality
  • Eclectic personality. You have a variety of interests, enjoy diversity, and tend to become passionate about just about anything you dig your nose into
  • Diligence, organization. You can blindly be entrusted with big responsibilities as well as small tasks. You’re organized and can handle multiple parallel projects and numerous assignments without panicking 
  • Drive. You’re energetic, hard-working, and persevere through adversity until the job is done, and done well. You get turned on by getting results, and always aim for excellence in what you do
  • Curiosity and initiative. You have a curious and proactive nature, not waiting to be told what to do, but always thinking several steps ahead. You seek out and solve problems independently and feel comfortable when dealing with ambiguity
  • Communication. Your communication, both written and oral, is structured and crystal clear
  • Interpersonal skills. You love working with people and can build quality relationships with everybody
  • Humility. You’re down to earth, eager to listen to people’s constructive criticism, and ready to get your hands dirty with whatever needs to be done
  • Proficiency in English. You read, write, and speak proficiently in English 
  • Experience isn’t a requirement. While we definitely value relevant expertise, we’d rather work with a wonderfully talented person that hasn’t managed a team or faced some of the challenges listed above before, than with someone experienced but lacking in some important ways. So, if you think you’ve got it in you to do well in this role, don’t hold back: apply!

What we offer

  • Huge impact. You'll be leading a sizable and growing team in carrying out a large chunk of our operations, ranging from managing the expansion of our office to developing training programs and organizing ambitious events. And these are areas that at Bending Spoons we consider absolutely central to our mission of building the best company that’s ever existed
  • Be coached, learn, grow. You’ll be working very closely with the founders and the management team, so you’ll be supported and coached regularly along the journey
  • Unique work environment. We think we’re one of the most exciting fast-growing companies in Europe, and you’ll be able to experience firsthand what it’s like to be one of us 
  • Once-in-a-lifetime career opportunity. By joining a fast-growing company that sets out to become the world’s greatest within the vast, booming mobile market, you’ll get a special chance to turbo charge your learning and career. We’ll soon be a unicorn, but we won’t stop there
  • International reach. Our audience is wildly international. Our company language is English. We’re a global reality
  • Compensation & Benefits. Generous, top of market, and moreover can grow very rapidly and include stock options, depending on your performance. Breakfast, lunch, and snacks are paid-for, when you work from the office. You’ll receive the latest Mac, iPhone, and wireless noise-cancelling Bose headset.

Lead Manager CTO Director Learning Analytics Team Lead Operations Development Manager problem solving
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Facts about Milan
Cost of Living Index 74 /100
Median for apartment
rent in city centre
(1-3 bedroom) $ 1130 - $ 2360
Safety Index 56 /100
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