Senior IT Support Specialist

About NavVis

NavVis was founded in 2013 to bridge the gap between outdoor and indoor digital maps. As a spin-off of the Technical University of Munich, our computer vision based indoor positioning technology is based on years of academic research.

Today, we continue to push the frontiers of digital mapping. Our revolutionary digital indoor products are being used by the world’s leading automotive, construction, real estate, logistics and insurance companies. We have over 30 partners worldwide using our technology to take indoors digital.

Position

NavVis bridges the gap between the physical and digital world. With market-leading products like NavVis M6, NavVis VLX, and NavVis IndoorViewer, we empower our customers to capture and share the built environment as photorealistic digital twins.

Operating from offices in Munich, New York, and Shanghai, we currently have over 200 people from more than 40 countries. NavVis people are from different walks of life, including technologists, photographers, yoga practitioners, video gamers, runners, musicians, and more.

If you want to be part of inclusive, diverse, and family-friendly culture, join us today! For more information, visit www.navvis.com

You Will Work On:

• Lead and manage processes, projects while taking responsibility for continuous improvement processes
• Evaluate IT processes, programs, systems, and tools to increase efficiency, minimize costs, and improve customer satisfaction
• Responsible for the provisioning of user accounts and services as well as the distribution/recovery of company devices
• Identify critical issues impacting operations and strategy from metrics including productivity insights, tools usage statistics, onboarding and off-boarding metrics related to people, tools, assets
• Serve as a liaison between staff and technology to resolve issues and achieve desired results
• Provide exceptional service to all end-users
• Create, maintain, and update documentation as it relates to system configurations, processes, and user records
• Take lead in emergencies – secure assets, minimize disruption, identify problems
• Collaborate on the overall long-term roadmap, helping identify issues and research solutions

Your qualification

• 5 years working experience in IT support
• Strong knowledge of Azure AD / Microsoft Intune and desktop support in both macOS and Windows environments
• Basic experience with Ubuntu Linux
• Experience with email: Exchange Online, MX records, spam prevention
• Working knowledge of physical office infrastructure (network cabling, switches, routers, firewalls, AP configuration, etc.)
• Strong interest in new technologies
• Able to build and maintain productive relationships with vendors
• Excellent English written communication skills and able to make a polite and professional impression

You Are:

• Willing to learn and others learn
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Passionate about delivering a quality customer experience
• Calm even during stressful situations

Will be a plus

• Experience in both smaller and larger company environments
• Familiarity with AWS is a plus
• Experience with JIRA Service Desk
• Scripting abilities (e.g. PowerShell and/or Bash)
• Business fluency in German

What we offer

• Take ownership and make an impact, whether you’re building high-tech products or client relationships
• Flexible working hours via our hybrid work setup (couple days in-office & a couple of days from home decided at team-level)
• Commuting made easy with central office locations (in the heart of Munich, West LA, Lower Manhattan, and central Shanghai)
• Vibrant company culture with social clubs for every interest
• Learning opportunities with other NavVis colleagues through our virtual "NavVis University”

Innovation Happens Here

NavVis is a fast-growing technology company with a singular purpose – to bridge the gap between the physical and digital world. With groundbreaking innovations like NavVis VLX, NavVis M6 and NavVis IVION, we empower our customers to capture and share the built environment as photorealistic digital twins.

We recognize that our achievements at NavVis are underpinned by a key ingredient: people. It's the joint efforts of talented and passionate individuals that drive our engine of success. Our offices in Munich, New York, and Shanghai employ over 200 people from more than 40 countries, and they’re positively thriving in a unique company culture that’s inclusive, diverse, and family-friendly.

This is the place where you might experience a “eureka” moment when you hear our Chief Technology Officer explain the latest advances in our software platform. Or you’ll learn about developing the best angle in a client conversation from our Global Head of Sales. Then again, maybe you’ll volunteer to become a trainer at our NavVis University, engaging your colleagues with topics like programming or intercultural communication (or bike polo).

Would you like an opportunity to drive innovation in the enterprise, digital construction, and laser scanning industries? Work alongside supportive international colleagues towards clear aims? Have the opportunity to take ownership and help us build NavVis? Learn new skills and develop your career? Send us your application today!

Additional details

Communication and all issues related to the position are curated by the recruitment partner of NavVis.