e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.
As our Lead UX/UI Designer, you will be directly responsible for an outstanding customer experience of our product. You will know our users best and jointly with our cross-functional product teams solve the challenge of a meaningful human+AI experience.
Your mission at e-bot7
Build and grow a team of designers: You hire, coach and develop people with the right skills and mindsets to form a complementary, highly productive and collaborative team where everyone enjoys contributing to the team’s mission. While we start small, you enjoy carrying out a lot of hands-on-work yourself
Being the voice of our users in the development process:You have the overview of what your team of user experts discovered, you communicate insights and derive actionable plans. You work closely with the product and engineering leadership to ensure that we keep solving our users’ most relevant issues with the best possible solutions
Being the owner of our design system: You drive the development of our design system forward to ensure that our developers can efficiently work on a consistent redesign of our software
Create the experiences our users love:You take the ownership and drive the development and improvement of complex user experiences across our different product parts. You make sure that everyone knows what to do at the right time to create a seamless user experience
This is a permanent on-site position in Munich, Germany. We work remotely for the duration of the Coronavirus crisis, but will return to the office once the situation becomes manageable.
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