IT Incident Manager/ 2nd Level Support
Berlin, Germany
!!Raisin
Advanced relocation package
About !!Raisin
We are a dynamic, successful, and fast-growing FinTech company based in Berlin, that aims to make savings and investments digitally accessible to improve customer benefit. Our goal is to provide customers all over Europe with simple, secure, and profitable savings and investment products without barriers. We have received more than €195 million in funding from well-known investors including Thrive Capital, Ribbit Capital, Index Ventures, Yuri Milner, Tom Stafford, and PayPal.
Our platform is available in English across Europe alongside country-specific platforms in Germany, France, Spain, Austria, UK, and the Netherlands. We are one of the leading FinTech companies in Europe, with more than 180,000 satisfied customers and exceeding €13.5 billion in assets invested via the Raisin platforms, and have featured in The FinTech50 in 2016, 2017, and 2018.
Position
We seek a proactive and responsible person to investigate and fix application issues identified by our monitoring or reported to our ticket system.
- Investigate and diagnose application-related incidents
- Actively monitor ticket systems during business hours
- Define and follow incident management processes
- Perform post-mortems on incidents
- Perform manual fixes to application problems
- Escalate problems to third-level support, where necessary
- Recommend solutions for systemic issues and candidates for automation to the development teams
- Maintain application support technical documentation
- Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues
Main requirements
- University degree in Computer Science, Engineering, Information Systems or equivalent practical experience is preferred
- Experience being on call and managing incidents on senior or leadership position
- Knowledge and hands-on experience with Linux (RHEL), web technology and MySQL
- Ability to troubleshoot Java applications on production environment, including investigating issues in source code
- Strong problem-solving skills
- Good communication skills in English, preferably also in German
- Ability to work independently with and without supervision
- Experience with Active MQ, message brokers, and AWS
- Willingness to participate in an On-Call Roster
Perks
- Relocation and visa support as well as a relocation reimbursement
- Personal training budget of 1,700 € and four full training days
- Free choice of hardware
- Beginner German classes directly at the office and financial support for acquiring a language certificate
- Hungry all the time? Breakfast, snacks, daily fresh fruit as well as drinks are provided
- Flexible working hours, home office and 28 vacation days
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than 20€ per month
- We offer you a company pension scheme (Betriebliche Altersvorsorge), which we support with 20%
- Enjoy yearly company retreats to exciting European cities
Additional details
Communication and all issues related to the position are curated by the recruitment partner of Relocate.me.
The vacancy expires on 2020-02-19.
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