Advanced relocation package
About Glia
What is Glia’s Mission?
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
Position
As part of our Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
What you'll do
A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards. A Client Engineer at Glia:
- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations
- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels
- Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices
- Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
Your qualification
- Willingness to work shifts in New York time (EST time zone UTC-5) to service our American clients on the east coast
- Excellent reading, listening, and writing skills in English
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions
- A firm understanding of the technology stacks common to the Web ecosystem
- High competency in communicating complex issues to both technical and non-technical audiences
- Ability to professionally and diplomatically address customer concerns and provide concise feedback
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions
Will be a plus
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies
- Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)
- Domain of Spanish and/or German
What we offer
- Glia stock options and competitive salary
- 28 days of annual vacation and additional free days
- Diversity: 18 languages and 15 countries represented
- Professional development support (trainings, courses, conferences, books, etc)
- Transparent career development system
- Different options for your working preferences (office, remote, flexible)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
- Relocation & Visa support