Since 1998, we’ve led the way in the online gaming industry, not just as games and interface designers, but also as the engineers of complete gaming business platforms.
Since the beginning, we’ve recognized that success begins with people. That’s why, we employ some of the best in the industry – seriously talented people with a true understanding of and passion for the gaming business. This mix of talent, passion, and experience drives the business; and our commitment to innovation keeps us at the cutting edge of the industry.
The Software Support Engineer is operations- and application-related position with responsibility for monitoring and attending client’s service requests, incidents, new features and any other related technical assistance required for supporting our main product; an online platform for operators. He/she will be part of 6 people Operations team located in Prague with support and help from the main DevOps department located in Costa Rica and Dev department in Prague.
Our Operations team is mostly self-sufficient unit for troubleshooting incidents and handling requests from clients with the support of other involved teams, so it’s not just forwarding tickets to other engineers. We proactively monitor our platform, predict problems, deploy new releases of our products. Our main clients are operators of the platform, so we are not handling first level T1 customer support, but only advanced tasks from level T2 and T3 and therefore we need an experienced engineer with at least basic work experience in a similar environment.
What Operation team is doing daily?
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