Best Practice Lead

About Oradian

Oradian is the global team of microfinance and technology experts behind Instafin, the world’s first core banking system designed especially for the microfinance industry. We are bringing global best practice to the industry using a simple subscription model that allows our customers to invest in their growth.

We are the solution to the challenges facing microfinance institutions around the globe. Our solution is designed specifically for financial inclusion by experienced practitioners. By virtue of being a Software-as-a-Service (SaaS) provider, we are aligning our incentives with those of our customers, creating a win-win scenario. We put the "Service" in Software-as-a-Service.

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Position

We are looking for a Best Practice Lead who can ensure operational excellence across our customer base of financial institutions in the financial inclusion space, which is spread across the globe. The successful candidate is technical and business savvy, collaborative, and truly excited to establish the Best Practice on Oradian cloud-based offerings. Reporting to The Head of Customer Success, the Best Practice Lead will establish an R&D team on behalf of customers and ensure that operational recommendations keep pace with the product development as well as assisting customers to gain the most advantage from the Oradian suite of products.

You will understand the Oradian suite of products as well as the market environments our customers work in, and work with key customers to further improve the benefits that can be derived by using and implementing Best Practices. You will work closely with the Product and Operational teams, as well as Marketing and the technical documentation team to support our customer in increasing operational efficiency and introducing new products to their end-clients.

The Best Practice Lead will showcase certain institutions, using them to pilot new features and innovative practices, and then be responsible for the dissemination of any successes throughout the customer base.

You will help grow and manage a small best practice team to evolve the current product and best practice usage and to capitalise on the product usage to identify further efficiencies.

Applicants must have a solid understanding of SaaS businesses and financial inclusion space. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment. This position requires up to 25% travel to customer and Oradian locations worldwide.

Responsibilities

• Establishing an R&D team on behalf of customers
• Rolling out Best Practice across the entire spectrum of Oradian customers
• Piloting new Best Practice Procedures in an institution and rolling these out, as appropriate to all institutions
• Ensuring that User Documentation is kept up to date and incorporates Best Practices
• Lead a small Best Practice team
• Maintains a close relationship with customers
• Proactively drive changes in processes, systems and people behaviour to ensure continuous improvement on the Oradian suite of products

Your qualification

• 5-10 years of operational experience in an institution in the financial inclusion space
• 3 years of team leadership experience
• BS degree in an applicable field required. Master’s preferred
• Excellent written and verbal technical and personal communication skills in English
• Excellent partnering skills including strength as a communicator and leader
• Strong operational knowledge and the ability to identify opportunities for efficiency
• Strong project management skills, ability to prioritize to meet business objectives
• Strong analytical and decision-making skills
• Ability to act independently without step-by-step direction and at times without all information

Will be a plus

• Experience with product management on SaaS products
• Experience in banking, fintech or financial inclusion