News should be for everyone. But not when it’s buried under cat videos—or when your internet is spotty—or when it’s in a filter bubble. That’s why we created SmartNews.
Our mission is to discover and deliver quality stories to the world. To accomplish this:
We are a machine learning company. News should be impartial, trending and trustworthy. Our algorithms evaluate millions of articles, social signals and human interactions to deliver the top 0.01% of stories that matter most, right now.
We love content. News should be sustainable. We support quality journalism and respect publishers by sharing article traffic and revenue.
Please note that we will only consider you for one application at a time.
We are looking for an experienced leader to help us define the future of SmartNews’s IT support, Helpdesk and IT Engineering/Security and bring that vision to life. The ideal candidate utilizes their good technical skills developed through previous Service Desk management experience and has an understanding of how a high-functioning Global Service Desk can have a positive impact on employee satisfaction and organizational success. You possess a problem-solving demeanor, with the ability to empower your team to achieve the goals you've defined. You balance the organizational needs of a process-driven approach with the flexibility needed to adapt to an evolving environment, keeping the goal of exceptional customer experience as your foundation. If you are someone that loves inspiring change by bringing others on board with your vision, ready to join a growing team, and passionate about leadership - we would love to hear from you!
Responsibilities
Multi-lingual (Japanese language Pref)
Visa Sponsorship and Relocation Support
For candidates who meet eligibility requirements, SmartNews can sponsor visas.
To support a smooth transition for candidates who are moving to Japan from overseas, SmartNews partners with a travel service provider.
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