Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.
Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.
Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and its environmental issues.
We believe that insurance must be simple, transparent and useful.
Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.
In 5 years, we have convinced over 300,000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.
We are a team of 200+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.
The role is open in multiple locations (Berlin, Paris and Madrid) and open to fully remote.
Are you ready to join our journey?
At Luko, Lukooms’ forces are divided into 5 tribes, set up in a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.
User Acquisition tribe focuses on Luko’s growth via the acquisition of new customers
Moment of Truth tribe aims at delighting our users throughout the whole life of their contract - claims included
New Business tribe focuses on launching new products, services and markets
User Life tribe maximises customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution
Core Insurance tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech
As part of Moment of Truth, you are the point of contact for our customers. Together with the tech team, the Claims team and the Customer Service team, you will be responsible for always providing a simple, transparent and caring service for our customers.
Your mission in the team:
As part of the Bizops (Business Operations) team, you will build the strategy, processes & tools to scale networks (repairmen & experts) using our own tools & no-code tools (e.g. Bubble) in France & launch them in Spain/Germany to empower operational teams (Claim Managers & Customer Success team). You role will be key to enhance operational excellence for existing ops teams and launch new strategic projects (such as home services).
As Business Operations Manager you will have two key missions
Launch & scale networks in new countries
Scale networks in France
Recruitment Process:
You’ve read all the way, you may as well apply!
Our company-wide communication language is English (written & spoken). We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english.
If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work
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