Technical Support Engineer - Integrations

icon location Sydney, Australia
icon company ServiceNow

Unverified relocation package Source: jobvite.com

About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are building the cloud platform that hundreds of companies such as CERN, Coca-Cola, Barclays, Enterprise Rent-A-Car, Harrods, Juniper Networks, Kimberly-Clark, REI, Sephora and Staples depend on every day to accelerate their company forward.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Position

The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform focusing on Integrations. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Your qualification

  • Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanor
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Excellent verbal and written communication skills
  • Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorization Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP)
  • Experience writing or debugging Object Oriented code (Java preferred)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (MySQL, Oracle)
  • Has a Bachelor’s degree or better in Computer Science or related Engineering discipline

Will be a plus

  • A fundamental understanding of ITSM, ITIL, or CMDB
  • Advanced Unix/Linux experience
  • Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
  • Professional level fluency to read, write and speak a European language as a second language is desired

What we offer

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional details

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in a multi-cultural company as we grow. Relocation assistance will be considered.


Technical Support Engineer - Integrations

icon location Sydney, Australia
icon company ServiceNow

Unverified relocation package Source: jobvite.com

About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are building the cloud platform that hundreds of companies such as CERN, Coca-Cola, Barclays, Enterprise Rent-A-Car, Harrods, Juniper Networks, Kimberly-Clark, REI, Sephora and Staples depend on every day to accelerate their company forward.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Position

The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform focusing on Integrations. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Your qualification

  • Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanor
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Excellent verbal and written communication skills
  • Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorization Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP)
  • Experience writing or debugging Object Oriented code (Java preferred)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (MySQL, Oracle)
  • Has a Bachelor’s degree or better in Computer Science or related Engineering discipline

Will be a plus

  • A fundamental understanding of ITSM, ITIL, or CMDB
  • Advanced Unix/Linux experience
  • Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
  • Professional level fluency to read, write and speak a European language as a second language is desired

What we offer

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional details

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in a multi-cultural company as we grow. Relocation assistance will be considered.


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